About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

This is a new role in the newly established Client Data Unit, where you will play a key part in improving outcomes for LWB’s clients using your skills in data and analytics. You will be responsible for identifying, analysing and communicating insights from a range of data sources to improve client outcomes, safety and wellbeing and enhance LWB’s operational performance. 

Key Responsibilities

• Deliver data analytics and reporting services for the business
• Identify insights from data which can add value and lead to improvements in and wellbeing and operational performance
• Communicate insights using data reporting tools, data visualisations and dashboards
• Implement tools and methodologies to deliver a best practice data and analytics service 
• Encourage a data-driven culture within Client Services
• Work collaboratively across the business to establish and maintain a customer focus approach
• Consult with key stakeholders to understand their data needs, and to identify opportunities for improvement and value add through data analysis
• Provide technical advice and assistance to end users, managers and the business
• Contribute to the development and update of documentation and materials that assist end users to use data, technology and services

Skills & Experience

• Tertiary level qualifications in a quantitative analytical domain
• Strong business analysis skills, understanding of key concepts in business and marketing analytics, such as customer and product segmentation, sales funnels, customer churn, customer lifetime value and portfolio analysis
• Demonstrated experience with data loading, cleansing, blending, feature extraction and analysis both in a spreadsheet environment and in a language such R, Python or similar
• Demonstrated experience in the creation of business intelligence reports using Tableau or Power BI
• Significant experience in engaging business users to quantify issues and/or capture business requirements
• Demonstrated experience in troubleshooting issues quickly and identify and analyse solutions in a timely manner
• Experience in handling sensitive material and maintaining confidentiality
• The ability to work collaboratively with a range of stakeholders including managers, peers and employees
• Excellent written communication skills for the creation of correspondence and, as required, other materials or reports

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Growing and transforming organisation
• New unit, new role – permanent full time - located in either Sydney, Melbourne or Brisbane
• Join a team that encourages innovative thinking
• Great salary packaging benefits and monthly rostered days off

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Debra Neil at [email protected] using the subject line: Client Data Analyst - Sydney / Melbourne / Brisbane enquiry via EthicalJobs.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA).