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Case Management Officer

Life Without Barriers (National)

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

As a Client Support Officer within our Aged Care and Veterans Client Services team, you will be responsible for undertaking client assessment and reviews, developing, monitoring, and reviewing service provision and goals in order to ensure the individual needs and goals of clients are met. This role is centred around the ACT Community Assistance & Support Program (CASP) - prior experience in this including Case Management is highly regarded.

Our ideal candidate will have a passion for Aged Care with experience in a similar role as a Client Support Officer or Aged Care Case Manager. They will also have a sound understanding of other service offerings including Commonwealth Home Support Program, Home Care Packages and Veterans Home Care.

This is a Permanent Full Time position based in our Griffith ACT office to start ASAP.

Key Responsibilities

  • Undertake client assessments and reviews with a strong case management aspect
  • Produce high quality and comprehensive client support documents
  • Maintain communication with clients in order to support service development, planning and delivery
  • Work with clients to identify and achieve their needs, expectations and goals
  • Maintenance of referrals, client portal records and service bookings
  • Provide case management and/or coordination services for clients
  • Manage and monitor client budgets, funding and expenditure

Skills & Experience

  • Cert III or IV in Case Management, Human Services, Aged Care or other relevant qualification
  • Strong experience in Case Management (or similar role type) is an essential requirement
  • Working knowledge of the ACT Community Assistance & Support Program
  • Sound knowledge of the Commonwealth Home Support Program and Home Care Packages
  • Ability to apply person-centred thinking to all services
  • Ability to build strong relationships and work collaboratively with a range of stakeholders
  • Strong communication, time management & computer skills

Successful candidates will be required to clear probity checks including National Criminal History Record Check and obtain a Working with Vulnerable People Card.


  • Rewarding role with one of Australia's largest Social Purpose Organisations
  • Industry-leading training, career and up-skilling opportunities
  • Competitive remuneration with access to our excellent Salary Packaging through MAXXIA
  • Supportive leadership team and collaborative office environment

How to Apply

Include your resume and covering letter in one document, click ‘Apply Now’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Brooke Niass at recruitment@lwb.org.au using the subject line: Case Management Officer enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)

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