About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

The purpose of the Case Coordinator- National Immigration Support Service (NISS) is to provide responsive and tailored case coordination services to clients to support them to meet identified goals and address their barriers and vulnerabilities to achieve independence.

You will work in a large supportive team, reporting to a Program Manager and eventually be based from our Sunshine office. Please note that while we following health advice during the COVID-19 concerns, employees will be supported to work remotely and contact clients via other video conference and phone calls.

Key responsibilities

• Proactively work with clients towards supporting meaningful engagement.
• Assist clients to progress towards their own personal development goals.
• Develop and implement high quality Case Plans which respond to the individual or families changing needs and identified goals.
• Assist clients through referrals to identified support services. Ensure that we meet all expectations of our funding body including meeting all key performance indicators and adhere to all policies and procedures.
• Provide high quality service delivery which will enable clients to connect meaningfully to the community and achieve their goals.
• Plan with the individual to create program and personal goals.

Skills & Experience

• Strong case coordination experience in the Human Services sector including conducting needs assessments, developing and implementing care plans to assist clients with their independent living capacity and to support clients to remain eligible for a program of support when required.
• Demonstrated ability to support individuals, families and/or groups from a strengths-based and culturally appropriate perspective.
• Well-developed written and verbal communication skills.
• Demonstrated skills to undertake comprehensive, high quality assessments (assessment of financial, health, housing, social, vocational and educational status).
• Ability to manage clients with complex physical and mental health issues.
• Maintain a clear understanding of client’s health issues and the treatment plans.
• Ability to build a strong rapport with a diverse range of clients from CALD backgrounds.
• Demonstrated understanding of current casework practice for refugee, asylum seeker and CALD clients.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Opportunity to work for one of Australia's largest social purpose organisations
• Excellent salary packaging benefits 
• Contract positions until June 2021

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here.