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Business Support & Relationship Manager - Baulkham Hills

Life Without Barriers

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Based in Baulkham Hills, newly created role managing support functions for our Disability, Aged Care and Mental Health Services across Sydney, Southern and Western NSW and the ACT.

The successful candidate will create, build and sustain relationships with both internal and external stakeholders whilst promoting a best practice focus, engaging with clients, families and local communities and striving for continuous system and process improvements. This role will lead a multi-disciplinary team of support functions including rostering, system support coordination, administration and intake and support in order to deliver quality services and outcomes to our clients.

Key Responsibilities

  • Manage the delivery of specialised program services in order to ensure services comply with policies, procedures, business plans and other relevant regulations and standards
  • Monitor, review and manage operational and administrative systems and procedures to support the effective delivery of programs
  • Model and lead the required work environment, culture, systems and processes necessary to implement organisational strategies, governance and efficiencies
  • Supervise a team of professionals
  • Assist in the development of policy, procedures and other practice guidelines and tools
  • Undertake quality assurance activities including internal audits and continuous improvement processes

Skills & Experience

  • Relevant tertiary qualifications in Human Services and/or Business Development
  • Strong leadership skills and experience managing multi-disciplinary teams
  • Project management experience, including analytical thinking, planning and delivery
  • An ability to influence and work collaboratively with a range of stakeholders (both internal and external)
  • A working knowledge of relevant legislative and regulatory requirements, including an understanding of relevant awards for rostering purposes.
  • High level of written and verbal communication skills including data analysis and report writing

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check where required.


  • Join one of Australia's largest social purpose organisations
  • Great salary packaging benefits through Maxxia
  • Monthly rostered days off  
  • Newly created role with the opportunity to make a huge impact

How to apply

This job ad has now expired, and applications are no longer being accepted.

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