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RPA Coordinator - Sydney / Newcastle

Lifestyle Solutions
  • Flexible location (Sydney or Newcastle)
  • National role
  • Full-time position

We are seeking an, energetic, resilient and organised team member for our RPA Coordinator position.

Own It - How we get the job done

We have an exciting opportunity to join our Service Excellence team which has been designed to provide support and expertise to our front line teams working across the organisation. The team will focus on supporting, guiding and facilitating teams on areas such as service compliance, team-based support and local community / family engagement.

In this role, the RPA Coordinator will be responsible for:

  • Monitoring and completion of clinical services through the clinical delivery teams;
  • Coordinate and review the use of restrictive practices- in particular fade out strategies, and documentation needed for convening;
  • Convening and monitoring restrictive practices in service delivery;
  • Provide behavioural planning coaching and support to services;
  • Provide assurance of compliance with contractual, regulatory and safeguarding standards and requirements;
  • Conduct or facilitate local practice reflection, support activities including service reviews;
  • Ensure compliance to the NDIS compliance and safeguard commission including the RP framework and national clinical standards/legislation;
  • Analysis and support on identified antecedents;
  • Coordinate provision of immediate and ongoing debriefing, reflection and support, and/or employee assistance support for employees;
  • Support customer service reviews and renewals through reviewing all clinical supports, plans resources.

Make It Matter - What you will bring to make a difference in other's lives

  • Demonstrated high level of knowledge and expertise in the context of restrictive practices;
  • Formal qualifications in risk management, WHS or a related field with experience working in complex residential environments;
  • Thorough understanding of customer focused incident / risk management with a proven ability to coordinate practical responses that satisfy relevant legislation, standards and / or agreements;
  • Ability to produce quality legal documents to be interpreted by governing / auditing bodies;
  • Proficiency in CareLink, Riskman and Solvsafety & i-Audit systems;
  • Experience in business continuity, crisis management and incident response;
  • Commitment to reflective practice and proven ability to apply in practice;
  • Advanced knowledge of Microsoft Office (Word, Excel, Vision, PowerPoint, Project, etc.);
  • Sound written, oral and presentation skills and proven capacity to foster productive relationships with diverse staff and customers;
  • Current driver’s licence and a willingness to travel interstate;
  • Relevant probity clearance and willingness to undertake additional State / Territory checks as this role operates across all services.

To find out more about this role, please review the Role Descriptor.

Keep Calm & Be Happy - How you will interact with people and other benefits

Joining Lifestyle Solutions makes you feel like you are making a difference in people's lives. Our team is here because they care, and because of this, we have an enriching and rewarding culture within our organisation. Other benefits include:

  • Full-Time, permanent employment
  • Salary Sacrificing Options
  • Self Managed Teams

Respect - Who we are and why we do it

At Lifestyle Solutions, we're people who care. Lifestyle Solutions provides services to people with a disability, young people and children in Out of Home Care, their families and communities. Our customers receive services designed to meet their everyday needs and support them to achieve their goals. We believe everyone is equal. We stand for everyone in society having equal opportunity and equal respect. We do this by providing our customers access to quality services and dedicated people who make a real difference in their lives.

You can learn more about Lifestyle Solutions here.

Join Us - Next steps

All applications must be lodged online.

If you have any questions regarding this position, please contact Kym Smith on 0408 248 884.

We encourage you to apply as soon as possible as we will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.

We are an Equal Employment Opportunity (EEO) employer and are committed to diversity and inclusion in our organisation. We welcome diversity in all its forms; applications from under-represented communities and groups are strongly encouraged. We can provide adjustments to the recruitment process if required; please contact the Talent Team on 02 4014 7800 to discuss how we can help.

How to apply

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