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IT Senior Support Officer - Newcastle

Lifestyle Solutions
  • Permanent Full Time - Newcastle Location

Own It - How we get the job done

The key objectives of the role include:

  • Resolve second-level and third-level IT issues within the agreed SLA timeframes
  • Log support calls and document their outcomes to facilitate the resolution of common queries
  • Provide effective administrative and technical support to the IT Customer Support Manager
  • Assist in the development and review documentation for IT systems and processes
  • Assist in the development and review IT Support standards and agreements
  • To contribute to improvements to IT support operations and processes
  • To contribute to ensuring that the Help Desk systems and software are kept up to date and messages are passed on and feedback received promptly.
  • Provide technical escalation support
  • End user support as required,

Please click on the following link to review the Role Statement

Make It Matter - What you will bring to make a difference in other's lives

As a Senior IT Support Officer you will have the following skills and experience:

  • Relevant qualification & in-depth knowledge of best practice in IT Support
  • Proven experience in IT Support roles with significant focus on driving business outcomes and process driven improvements
  • Experience in supporting continuous improvement processes
  • Strong time management skills, coupled with the ability to effectively manage multiple activities
  • Strong stakeholder management capabilities and customer service orientation, including a demonstrated ability to communicate effectively with diverse audiences using a variety of strategies and work collaboratively with all areas and levels of the organization
  • Demonstrated ability to work independently without the need for close task supervision
  • Strong IT knowledge and business application acumen
  • Previous experience working in the Community Services sector is not essential, however, will be highly regarded

Keep Calm & Be Happy - How you will interact with people and other benefits

Joining Lifestyle Solutions makes you feel like you are making a difference in people's lives. Our team is here because they care, and because of this, we have an enriching and rewarding culture within our teams. Other benefits include:

  • Competitive remuneration package
  • Opportunity to salary sacrifice
  • Self Managed Teams

Respect - Who we are and why we do it

We're people who care. Lifestyle Solutions provides services to people with a disability, young people and children in Out of Home Care, their families and communities. Our customers receive services designed to meet their everyday needs and support them to achieve their goals. Our national workforce is committed to providing service that is reliable, responsive, flexible, friendly, empathetic and caring. We believe everyone is equal. We stand for everyone in society having equal opportunity and equal respect. We do this by providing our customers access to quality services and dedicated people who make a real difference in their lives. We believe this is everyone's fundamental right. You can learn more about us here.

Join Us - Next steps

All applications must be lodged online. For any specific questions, please contact Carolyn Bryant on 0418 734 735.

We encourage you to apply as soon as possible as we will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.

We are an Equal Employment Opportunity (EEO) employer and are committed to building a diverse and inclusive workforce. We welcome, actively support and promote the employment of people from diverse groups, including: Aboriginal and/or Torres Strait Islander people; people with a disability; people of diverse genders, sexes and sexualities (DGSS); culturally and linguistically diverse (CALD) people; older people; and other diverse groups.

We are able to provide reasonable adjustments to the recruitment process for applicants who require it. Please contact the Talent Professional above to discuss how we can help you.

As part of our process selected applicants will be required to undergo employment screening and probity checks prior to commencing.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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