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Family Contact Worker

Lifestyle Solutions
  • OOHC
  • Bella Vista office base, operational across Western Sydney
  • Casual

We are seeking passionate, energetic and caring Family Contact Workers who truly love what they do.

Own It - How we get the job done

Lifestyle Solutions provides Care Management services to children and young people, their families and carers to promote family connections. This position will be based at Bella Vista Office and will involve travel to the carers home to promote the connections a child or young person has to their families. The person will be required to support and supervise contact between children and young people and their families. A Pool Car will be used to transport the young people.

As a Family Contact worker your responsibilities will include:

  • To supervise contact for children and young people with their families.
  • To provide transport to and from the carers home for children and young person to have contact with their families in line with their case plan.
  • To provide comprehensive report outlining these activities and interactions driving contact.
  • Work alongside the Case Manager and ensure the case plan developed is relevant and meets the need of the child and young person.
  • Maintain a comprehensive report regarding contact.
  • Maintain database records regarding contact if relevant.
  • Advise Case Manager of any child protection issues immediately.
  • Take initiative to cease contact if the visit is not meeting the child or young person's needs.
  • Embrace cultural needs and views of children and young people.
  • Value and respect the diversity of cultures in the process of implementing plans.
  • Embrace diversity, positivity and adopt an anti-bias approach.
  • Identify contractual requirements and ensure all performance criteria are achieved and reported on.
  • Establish and maintain a commitment to best practice.

Make It Matter - What you will bring to make a difference in other's lives



  • Experience working with children and young people
  • Understanding of and experience in OOHC
  • Identify and response to risk of harm
  • Ability to identify any risks of contact to children and young people
  • Work with Case Manager to ensure case plan is appropriate
  • Ability to work in an environment whereby there is conflict between carers and natural parents
  • High level of report writing ability
  • Excellent literacy skills, written and oral communication skills
  • Computer Literacy
  • Understanding and knowledge of current child car restraint legislation
  • Knowledge of Permanency Support Program, and ability to comply with, relevant legislation and regulations.



  • Diploma in Community Services
  • Good computer skills in MS Office Suite
  • Current Drivers Licence (Mandatory requirement)
  • Current Working with Children Check Card (valid for paid work)
  • Current First Aid Certificate, HLTAID003

The full position description can be reviewed here.

Keep Calm & Be Happy - How you will interact with people and other benefits

Joining Lifestyle Solutions makes you feel like you are making a difference in people's lives. Our team is here because they care, and because of this, we have an enriching and rewarding culture within our teams. Other benefits include:

  • Hourly rate based SCHCADS Award
  • Self Managed Teams and inclusive culture
  • Ongoing Learning and Development opportunities

Respect - Who we are and why we do it

We're people who care. Lifestyle Solutions provides services to people with a disability, young people and children in Out of Home Care, their families and communities. Our customers receive services designed to meet their everyday needs and support them to achieve their goals. Our national workforce is committed to providing service that is reliable, responsive, flexible, friendly, empathetic and caring. We believe everyone is equal. We stand for everyone in society having equal opportunity and equal respect. We do this by providing our customers access to quality services and dedicated people who make a real difference in their lives. We believe this is everyone's fundamental right.

You can learn more about us here.

Join Us - Next steps

All applications must be lodged online. To find out more information about this role please call Rebecca Gibbs (Talent Professional) on 0400 234 929 during business hours.

All applications to be made online.

We encourage you to apply as soon as possible as we will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.

We are an Equal Employment Opportunity (EEO) employer and are committed to diversity and inclusion in our organisation. We welcome diversity in all its forms; applications from under-represented communities and groups are strongly encouraged. We can provide adjustments to the recruitment process if required; please contact the Talent Team on 02 4014 7800 to discuss how we can help.

As part of our process selected applicants will be required to undergo employment screening and probity checks prior to commencing.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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