About Lifestart

Lifestart is a not for profit organisation providing quality specialised supports to children and young people living with disability or developmental delay and their families/carers. We are passionate about and committed to our vision, that all children and young people are able to participate inclusively and meaningfully in their community.

We are looking for a dynamic and motivated Customer Service Officer to join our existing team.

The Role

The Customer Service Officer is the first point of contact for people who require information about Lifestart’s services. In this pivotal role you will support our Early Childhood Early Intervention (ECEI) team, engaging with families and other stakeholders by telephone and email to provide up to date advice and collect information to enable accurate data entry into relevant systems.

We are seeking an agile and flexible person with an excellent customer service record who is able to work autonomously and as part of a team. Key to this role will be your ability to prioritise tasks and work efficiently to deliver a high quality, transparent and consistent customer service experience.

Experience and Skills

• Relevant qualifications in customer service/engagement or equivalent knowledge and experience.
• Demonstrates excellent organisational skills, including the ability to effectively prioritise and execute tasks.
• Highly developed time management and planning skills, with excellent attention to detail.
• Demonstrates excellent written and spoken communication skills and interpersonal skills.
• Ability to interpret information and use data/evidence to inform decision making
• Excellent conflict resolution skills and able to work as part of a team.
• Proven ability to provide timely and appropriate communication to internal and external stakeholders.
• Ability to input data in an accurate/efficient and timely manner
• Sound computer skills in database management, Excel, MS Office suite and the Internet.
• Working knowledge/experience in the disability sector.
• Current Working with Children Check or willingness to obtain if successful.
• Successful pre-employment checks.

Understanding of the National Disability Insurance Scheme (NDIS) and the ECEI Approach is highly desirable

This is a contracted position based at Sydney Olympic Park on a full-time basis to June 2022.

Our Culture and Benefits

As a leading disability organisation, Lifestart places high value on the contributions and commitments made by our team members. We offer you a rewarding career, providing a supportive management structure, access to professional development and flexible work practices. You will receive an attractive salary package with unique benefits including a range of salary sacrifice options to enhance your take home pay and generous leave entitlements.

For further information regarding working with us or to view the position statement please visit www.lifestart.org.au or contact our Recruitment Team on (02) 9364 0132.

Lifestart welcomes applications from culturally and linguistically diverse candidates, suitably qualified people who may have a disability and Aboriginal and Torres Strait Islander People.