We have a rare and exciting opportunity for an Operations Manager to join our team. We are looking for a progressive, collaborative and creative leader capable of delivering the organisations strategies. This unique role will allow you to combine your passion for social and community services with your proven operational experience.

Lifeplan is a leading and innovative Not For Profit organisation that provides disability and mental health support service to people of all ages throughout Perth, WA. Established in 1999, Lifeplan is an NDIS registered service provider that prides itself on working collaboratively with local co-ordinators, planners, guardians and accommodation providers. We are truly committed to delivering on our brand promise "Your Life, Your Plan".

We do things a bit differently to other Disability Support Providers, and so embrace those who will also think outside of the box when it is needed. It is all about finding the best solution for every single one of our customers.

As a service provider, Lifeplan's work is focussed on always being alongside customers, supporting them to take charge of their own lives; and helping them to participate fully within their self identified community. Those services are tailored to support customers and their families to choose the support they need, who will provide it, and how it will be delivered. Individualised customer service, and matching support worker to customer are central to the work that we do.

We also enjoy a laugh, and we embrace diversity, inclusion and creativity. It all adds to the fabric of Lifeplan.

The Operations Manager role is broad and challenging. As part of the senior leadership team, and reporting directly to the CEO, you will be responsible for:

• Effective and efficient management of resources to ensure delivery of quality customer services that meet contractual arrangements
• Review and delivery of business and service planning, ensuring sustainable service and targeted business growth
• Management of complaints and critical incidents in accordance with policies and procedures, including compliance and oversight of OSH policies
• Provision of effective and timely solutions aligned with customer requirements
• Improvement (when required) of operational systems and processes, policies and compliance, seeking efficiencies, continuous improvement and best practise
• Design and implementation of change programmes
• Partnership and communication with customers, stakeholders and colleagues to accomplish organisational and team goals
• Development, implementation and monitoring of the service delivery, scheduling and administration teams, ensuring that they are motivated, trained and actively developed to excel in the performance of their roles
• Management of short-term projects and initiatives, driving to completion and adhering to deadlines
• Ensuring service deliverables are mapped and achieved on time, on budget, and for the best possible outcome for our customers
• Actively and positively influencing the Culture of Lifeplan and our customer centred ethos
• Provision of regular progress updates to Leadership team
• Writing successful grant applications and funding proposals; highly skilled in negotiations and presentations.
• In short, this role is special; requiring someone who can both think strategically; and get things done.

Lifeplan is a rapidly growing organisation seeking to build a strong foundation for further growth and development, whilst ensuring quality and compliance with NDIS regulations.

To succeed in this role, you will need to draw upon your expert knowledge of the principles, practices and implementation of quality services that are customer driven within the NDIS framework, as well as your ability to work collaboratively and proactively with internal and external stakeholders. You will also have extensive knowledge of the Community Services Sector, including government funding, public policy and sector trends, and demonstrate a readiness to share your knowledge with others.

You must be able to demonstrate advanced leadership skills with the ability to effectively coach, mentor and motivate your team. We take employee engagement and satisfaction levels seriously, and our values and Culture mean a lot to us. Supervision and genuine commitment to the development of others will be evident through the role modelling you have provided in previous roles.

This role presents the opportunity to combine your proven operational leadership with your passion for social and community services. The ability to make this kind of contribution is rare, and if you can demonstrate that you have what we are looking for, please do not hesitate to apply.