DV-alert, delivered by Lifeline, is a government funded, nationally recognised program for all community frontline workers in Australia. It is designed to empower participants to be confident first-responders when facing issues of domestic and family violence.

Being the first point of contact for people in the community, DV-alert acknowledges the important role that community frontline workers play to those experiencing domestic and family violence. Our training ensures that you can effectively engage with and support people by learning how to recognise, respond and refer.

About the Role:

Reporting to the Grant Manager, DV-alert, this full-time, permanent role provides support and coordination for DV-alert workshops nationally. This role offers the successful candidate the opportunity to apply their skills and experience within a well-known and highly regarded not-for-profit organisation.

Position Duties:

• Administration and coordination of training program workshops including ongoing scheduling and delivery
• Logistics of training activities such as venues, catering and equipment
• Regular reporting of workshop scheduling and delivery status to ensure project milestones are achieved
• Act as the first point of contact for training related enquiries, systems support, and escalations across phone, email, and face to face
• Maintain and develop positive, customer service focussed relationships with DV-alert stakeholders
• Manage training schedules/database within the CRM, CMS, Excel
• Ensuring adequate stock levels of training resources across warehouse, centres and trainers
• Management of shared inboxes in Outlook
• Ad-hoc duties as required

Essential Requirements:

• Customer relationship skills to include experience acting as first point of contact across phone, email, and face to face
• 2+ years of administration experience preferably in health, community or social care environment
• Experience with Microsoft Office Suite, (Word, Excel, Outlook etc)
• Excellent communication skills and attention to detail
• Troubleshooting and conflict resolution

• Positive attitude and approach to work
• Ability to multi-task and prioritise
• Respectful handling of sensitive information
• Resilience and be able to enact self-care when required

Desirable Requirements:

• Administrative or business qualifications
• Learning and Development experience
• CRM and/or CMS experience

Benefits:

• Sydney CBD location
• Join a growing dynamic team
• Have a real impact on society
• Be part of an organisation that values employee growth
• Expand your skills set in an exciting time of transformation