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Community Service Worker - Tamworth

Legacy Club Services

About Legacy

Legacy is a nationwide charity that provides services to partners and children of veterans who have given their lives or health. Legacy was established in 1923 and is dedicated to enhancing the lives and opportunities of our families through programs aimed at:

  • The protection of individuals and families basic needs
  • Advocating for their entitlements, rights and benefits
  • Assisting families through bereavement
  • Helping people thrive, despite their adversity and loss

About the role

An opportunity exists for an experienced Community Service Worker who can go above and beyond when it comes to delivering services to partners and children of veterans (also known as Beneficiaries). You will be confident and experienced in working from a strengths based, person-centred approach. You will be known for your excellent interpersonal and relationship-management skills. You will be proactive and are looking to join an organisation that is dedicated to enhancing lives.

This position is part time, 3 days per week (21 hours) and will require you to work from home and the Tamworth Legacy office, with visits to beneficiaries which may involve occasional travel within a 200 km radius (travel expenses reimbursed).

If you are passionate and committed to improving the quality of life for families of veterans (including children, young people, people with disability, older people, widows/widowers and partners), then apply for this role and join our Community Service team.

Key Responsibilities

  • Conduct regular home visits to beneficiaries located in the assigned regional area.
  • Advocate for beneficiaries by using a holistic person-centred approach when making referrals or assisting beneficiaries to make referrals for support to maintain their independence.
  • Assist in the development and implementation of case plans (Outcome star) for beneficiaries and review on a 6 month basis.
  • Identify and respond to requests for Personal Response Unit’s for Beneficiaries and refer to appropriate provider (DVA or Legacy). Provide support for installation, decommission and upgrade as required.
  • Assist beneficiaries (and where applicable their carers) to navigate My Aged Care, NDIS pathways or service providers.
  • Provide quality services to Beneficiaries with Disabilities (BWDs) and their families.
  • Provide quality services to young families, which recognises potential financial disadvantage of widows/widowers and optimises educational opportunities for their children.
  • Provide advice to Legatees to supplement the support they provide Beneficiaries, who may have more complex care needs.
  • Develop a sound understanding of key issues for beneficiaries to inform service improvement and policy development.

Skills and Experience

  • Certificate III in community services, welfare or aged care services or above
  • High level of interpersonal/ communication skills and proven ability to engage in and build trust and rapport with internal/external stakeholders
  • Highly developed organisational skills, with attention to detail and the ability to establish priorities and meet deadlines
  • Proven ability to work independently and as part of a team
  • Ability to travel to visit beneficiaries with use of own private motor vehicle
  • Current NSW Class C driver’s license (unrestricted)

Highly Regarded

  • Sound knowledge of government services such as DVA, My Aged Care and NDIS
  • Current First aid certificate or willing to obtain
  • Experience working within the community sector
  • Previous experience with CRM and online case management tools
  • Knowledge of trauma informed practice, person centred practice and a strength based approach to service delivery
  • Experience with Microsoft Office suite of products including Word, Excel, Outlook and Teams

Benefits of working for Legacy include:

  • The option to salary package, which has the potential to increase your take home salary
  • A paid day off your birthday

Applicants will be required to undertake a police check, and working with children’s check and provide evidence of a current driver’s licence and a roadworthy motor vehicle as these are essential for this position.

As this role includes working with vulnerable members of the community, all applicants must be able to provide proof of vaccination status.

Applications will be screened as received and interviews will be held in the week commencing 31 January.

For any enquiries please contact Deb on 0432 160 199 or 02 6766 4372.

No recruitment agencies please.

How to apply

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