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Outreach Case Manager - Sydney District Young Parents Program

Launchpad Youth Community Inc

Organisational Environment

Launchpad Youth Community Inc. is a Specialist Homelessness Service that has been supporting young people who are homeless or at risk of homelessness in the inner west of Sydney for over 20 years.  Launchpad aims to provide a wide range of services and opportunities to enhance young people’s capacity so they can participate, engage, and belong in the community.

We support people with complex needs, though wrap around integrated casework and coordination of support with other aligned and relevant agencies.  Through a strengths-based and trauma informed approach, Launchpad works with young people in a client centred way, enhancing the capacity of young people to be at the centre of the decision making, and supporting them as they move through different pathways out of homelessness or risk of.

Whilst employed by Launchpad as the Home agency of employment, you are also employed to work within a consortium framework. 

The consortium will employ staff individually; however, they will come together as a team of multi skilled practitioners with both therapeutic and integrated casework skills to deliver to young people in the inner city of Sydney.  The service location for SYPP activities will be centrally located at Launchpad. Regular training, team building, planning, and learning and development opportunities with take place at the Launchpad offices.  There will be strong systems in place to ensure effective communication channels between partners, aligning support strategies for clients. 

Purpose of position

To deliver client centred early intervention, prevention, case management, outreach & tenancy and support services to young families experiencing homelessness or at risk of homelessness in Sydney Area Health District. 

These support services are available to all members of a family who frequents or has connections to the Sydney Local Area Health District, including their children.  This will require a particular focus on increasing children's safety, education, health, and wellbeing, and providing early interventions for children by identifying and addressing the physical, social/emotional and educational needs of children of the family.

Essential Selection Criteria


  • At least 3 years’ experience in case management with young parents/and families, experiencing homelessness including sound knowledge of integrated case management theory and best practice principles for working with young parents.
  • Understanding and knowledge of issues such as family restoration processes, child protection requirements, parenting and living skills, domestic and family violence, child abuse & neglect, mental health, drug and alcohol, budgeting.
  • Ability to manage complex caseloads, effectively plan and prioritize work with multiple priorities.
  • Demonstrated working knowledge of the youth sector, Out of Home Care system and protection agency protocols.
  • Experience in the homelessness services field and Working knowledge of the Going Home Staying Home reform, program and guidelines.
  • Demonstrated ability to utilise established referral pathways and use trauma-informed and strengths-based approach and to achieve client outcomes.
  • Demonstrated ability to work with Culturally Diverse clients and Aboriginal clients.
  • Excellent communication skills, including written and verbal presentation skills, diplomatic and effective liaison and interpersonal skills.
  • Ability to work independently and show initiative, as well as take direction well and work as part of a team.
  • Ability to provide detailed reports and collect statistics for program evaluation.
  • A current NSW Drivers licence.
  • Excellent IT skills in Microsoft Office, Excel, Power Point and Access.
  • Current Senior First Aid Certificate.


  • Recognised Tertiary qualifications in social work, or a relevant field. 


  • Equivalent experience in the field of practice.

Desirable Selection Criteria

  • Experience working in the SHS and /or youth sector.
  • Relevant degree or post graduate qualifications.
  • Public Speaking, report writing skills.
  • Experience in SHIP/SHORE/CIMS data management and recording.


Sally Curtin
Phone number  (02) 9557 2810

A position description is attached.

All prospective employees will need to pass a Working With Children Check and a National Police Check.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

How to apply

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