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Tenancy and Property Worker

Launch Housing
  • Make a real difference in people's lives as part of an inspired and thriving team
  • Additional Well-being leave on top of annual leave
  • $74.910 base + super + $15.000 salary packaging
  • Full-time Permanent position
  • Great Collingwood location, close to public transport and cafes

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

There are many benefits of working at Launch Housing including:

  • Working for a value-based organisation with a clear mission and vision
  • Flexible work options available and work-life balance actively encouraged
  • Free and confidential Employee Assistance Program
  • Training and career opportunities across multiple Launch Housing teams
  • Useful and rewarding work and giving something back to the community
  • A portion of your income can be tax-free by salary packaging your personal expenses
  • Additional tax-free salary packaging on dining and accommodation expense
  • 17.5% leave loading payment

Why this role matters

Our program is responsible for the provision and management of long-term social housing on behalf of Launch Housing and the Director of Housing, Department of Families, Fairness and Housing (DFFH).

The Tenancy and Property Worker position works as part of a team and seeks to ensure effective and efficient management of tenancies and properties within the Launch Housing portfolio in accordance with the Residential Tenancies Act and Launch Housing policies, procedures and systems.

This involves working with renters through direct or telephone contact and liaising with partner support providers, contractors and a range of other relevant stakeholders as required performing day-to-day property management duties, such as starting tenancies, rent collection, arrears management, property inspections and maintenance management; while also working closely with Case Managers and a range of internal and external agencies in a collaborative, flexible and client focussed manner.

For further information please refer to the position description.

What we're looking for:

We are currently seeking a skilled & passionate individual, someone committed to working with people who are experiencing homelessness, or at risk of homelessness on their journey out of homelessness.

Key Responsibilities:

  • Participate in the allocation of tenancies, arrange property viewings, sign ups etc.
  • Undertake all property management tasks in accordance with Launch Housing policies and procedures and all relevant legislation
  • Manage maintenance, repairs and cleaning of properties
  • Rent collection and arrears management
  • Conduct property inspections in accordance with organisational policies and relevant legislation
  • Process all vacancies promptly to minimise vacancy periods
  • Preparation and representation of Launch Housing Services at the Victorian Civil and Administrative Tribunals (VCAT)
  • Provide timely tenancy reports and assist in the collation of data for reporting
  • Establish new and maintain existing relationships; and proactively build the Launch Housing brand
  • Liaise and work collaboratively with internal and external support partnered agencies.
  • Demonstrate appropriate interpersonal skills, active listening, empathy, social awareness and emotional intelligence in verbal communications
  • Ensure that the client is always at the centre of all relationships and tasks
  • Communicate effectively with tenants and neighbours and manage complaints under residential tenancies legislation


  • All applicants must have the right to work in Australia and will be required to complete a Working with Children Check and Police check
  • We acknowledge Lived Experience as unique expertise and encourage people with a Lived Experience of Homelessness to apply
  • COVID-19 vaccination or a valid Covid-19 Vaccination Exemption certificate is required to work on site
  • The successful applicant must have a valid driver's licence

How to Apply

To obtain a full position description and to apply for this opportunity, please follow the How to Apply instructions. Please submit a covering letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Rick Meng at rick.meng@launchhousing.org.au or Emma Thompson at emma.thompson@launchhousing.org.au

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.

To obtain a full position description and to apply for this opportunity, click Apply Now & enter ref code: 5987507.

How to apply

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