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IAP Workers x2

Launch Housing
  • Make a real difference in people's lives
  • 2x Full-time or Part-time Permanent Position (flexible)
  • Additional Well-being leave on top of annual leave
  • $74.910 base + super + $15.000 salary packaging

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

There are many benefits of working at Launch Housing including:

  • Working for a value-based organisation with a clear mission and vision
  • Flexible work options available and work-life balance actively encouraged
  • Free and confidential Employee Assistance Program
  • Training and career opportunities across multiple Launch Housing teams
  • Useful and rewarding work and giving something back to the community
  • A portion of your income can be tax-free by salary packaging your personal expenses
  • Additional tax-free salary packaging on dining and accommodation expenses
  • 17.5% leave loading payment

Why this role matters

Reporting to the Program Manager - IAP, you will provide effective leadership to the team, ensuring that Launch Housings' assessment, planning, prioritisation, intake and referral services are effective, consistent and of a high-quality, preferencing those with the highest acuity and most immediate needs, and critically building a jointly supportive approach to the work with your peers through establishing operational procedures which impact positively upon the teams' workflow.

You will assist in aligning team activities with the overall organisational goals and strategy, assisting staff to find meaning and motivation in how their job contributes to the greater good and our organisational effort contributes to better outcomes for people experiencing homelessness.

Further and critically, you will actively contribute to building a greater sense of trust and collegiate respect among IAP staff at all sites in their work and approach of their peers and colleagues through establishing operational procedures which impact positively upon their work flow.

Our Initial Assessment & Planning (IAP) service is Launch Housing's first point of contact with our clients. The role of staff in this team is to provide assessment, information, prioritisation, referrals and emergency accommodation support to assist families and individuals to find short term accommodation and develop a plan to secure long-term and affordable housing. The service is extremely high volume, responding to the needs of people experiencing homelessness, many of whom are experiencing crisis. Therefore, we are looking for people who can work under pressure with the ability to make sound decisions quickly.

For further information on the role please refer to the position description.

What we're looking for

We are currently seeking a skilled & passionate individual, someone committed to working with people who are experiencing homelessness, or at risk of homelessness on their journey out of homelessness.

It is expected that the successful candidate will bring:

  • An alignment to the values of Launch Housing with the scope to influence the operational activities of the IAP team
  • A proven track record in program or service coordination experience within the community and/or public sectors, and an understanding of the application of triaging processes in high volume client settings are also vital
  • Tertiary qualification in human services, social work or other relevant discipline and have a comprehensive understanding of the issues which those experiencing homelessness confront
  • Operational leadership experience within the community and/or public sectors and experience managing staff who work with people with complex needs
  • High degree of initiative and analytical skills
  • Well-developed organisational and time management skills
  • Excellent interpersonal and communication skills, both verbal and written


All applicants must have the right to work in Australia and will be required to complete a Working with Children Check and Police check.

We acknowledge Lived Experience as unique expertise and encourage people with a Lived Experience of Homelessness to apply.

COVID-19 vaccination or a valid Covid-19 Vaccination Exemption certificate is required to work on site.

The successful applicant must have a valid driver's licence.

How to Apply

To obtain a full position description and to apply for this opportunity, please follow the How to Apply instructions. Please submit a covering letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Leila Keating at leila.keating@launchhousing.org.au or 9288 9619

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.

How to apply

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