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Assertive Outreach Worker

Launch Housing
  • Make a real difference in people's lives as part of an inspired and thriving team
  • Additional Well-being leave on top of annual leave
  • $74.910 base + super + $15.000 salary packaging
  • Full-time Permanent position
  • Working between two sites - Elizabeth St. and St. Kilda

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

There are many benefits of working at Launch Housing including:

  • Working for a value-based organisation with a clear mission and vision
  • Flexible work options available and work-life balance actively encouraged
  • Free and confidential Employee Assistance Program
  • Training and career opportunities across multiple Launch Housing teams
  • Useful and rewarding work and giving something back to the community
  • A portion of your income can be tax-free by salary packaging your personal expenses
  • Additional tax-free salary packaging on dining and accommodation expense
  • 17.5% leave loading payment

Why this role matters

This position is part of a project to assist people sleeping rough in the City of Melbourne, City of Port Phillip, City of Yarra and City of Stonnington. The position will work in close collaboration with a number of key service providers. The Rough Sleeper Initiative is comprised of Assertive Outreach Workers and Community Health Nurses from Bolton Clarke's Homeless Persons Program (HPP).

The Rough Sleeper Initiative approach incorporate a set of specific principles, practices and tools developed internationally which are being adapted in the Australian context. These include, but are not limited to:

  • Location and identification of rough sleepers using assertive outreach.
  • Use of specific strategies and tools to identify and prioritise the most vulnerable and unwell for intensive support.
  • Street level service delivery, short term case management and links to other support services.
  • Referrals to various housing and accommodation options.

The Rough Sleeper Initiative position provides assertive, persistent outreach to identify, engage and work with clients to achieve sustainable outcomes.

For further information on the role please refer to the position description.

What we're looking for

We are currently seeking a skilled & passionate individual, someone committed to working with people who are experiencing homelessness, or at risk of homelessness on their journey out of homelessness.

Key Responsibilities:

  • Find, identify and engage with people who are sleeping rough.
  • Assertive and persistent outreach to provide purposeful assistance to clients with complex needs and challenging behaviours.
  • Respond to secondary contacts ie. Police, council, Emergency Departments.
  • Sensitively survey people who are sleeping rough providing program intelligence for effective resource allocation.
  • Utilise assessment tools to identify people in the most need of program resources.
  • Offer appropriate and timely support, including referral, assessment, and advocacy.
  • Short term support to a nominated case load of clients to assist in seeking suitable housing options.


  • All applicants must have the right to work in Australia and will be required to complete a Working with Children Check and Police check.
  • We acknowledge Lived Experience as unique expertise and encourage people with a Lived Experience of Homelessness to apply.
  • COVID-19 vaccination or a valid Covid-19 Vaccination Exemption certificate is required to work on site
  • The successful applicant must have a valid driver's licence

How to Apply

To obtain a full position description and to apply for this opportunity, please follow the How to Apply instructions. Please submit a covering letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Dana McGrory at dana.mcgrory@launchhousing.org.au

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.

To obtain a full position description and to apply for this opportunity, click Apply Now.

Ref code: 5987906.

How to apply

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