• Salary: $62,432.00 to $79,128.00 a year plus leave, superannuation & salary packaging
• Status: Temporary full-time                              
• Location: Brisbane
• Vacancy number: LAQ 11/20             

Legal Aid Queensland’s vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland.

The division is currently hosting a hotline providing frontline legal assistance to clients engaged with, or seeking to engage with, the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability (the Royal Commission). This hotline forms part of the Disability Royal Commission Legal Service (DRCLS), which is a national service operated by Legal Aid Queensland, in conjunction with staff from National Legal Aid and National Aboriginal and Torres Strait Islander Legal Services.

The Role

This is an exciting opportunity for a disability support worker, social worker or customer service professional to take on a demanding and rewarding role in the DRCLS.

As a Client Information Officer, you will provide verbal and written information to people – primarily over the telephone – about our services and how to engage with the Royal Commission.  You will need to have and to develop skills in communicating with persons with complex needs, including:

• people with profound physical, sensory, cognitive and psychological disabilities;
• people with complex trauma and who are experiencing the effects of traumatic stress;
• people who live in remote locations; and
• people who come from non-English speaking or Aboriginal and Torres Strait Islander backgrounds.

Client Information Officers also support callers to participate in a trauma-informed, culturally sensitive and accessible legal service and identify any reasonable adjustments that may be required by the DRCLS to facilitate this advice. Client Information Officers also identify and facilitate referrals for callers to access legal and non-legal support throughout Australia.

This role requires completion of an extensive initial training program and participation in ongoing training and development to enhance your customer service and communication skills, your knowledge of trauma-informed and culturally sensitive service delivery and to improve your knowledge of the law and Australia’s legal system.               

A Position Description is attached.