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Support Services Manager


We are currently seeking an experienced Support Services Manager to join the  Support Services  team at knowmore legal service, working with survivors of institutional childhood sexual abuse. The role may be based in our Brisbane, Sydney, Melbourne or Perth offices. 

About knowmore

knowmore is a national, independent community legal service providing free legal assistance to survivors of child abuse.

Originally established in 2013 by the National Association of Community Legal Centres (now CLCs Australia) to support people who were providing information to the Royal Commission into Institutional Responses to Child Sexual Abuse, knowmore now provides information, advice, representation and referrals about the justice and redress options that may be available to survivors.

About the Role:

The Support Services Manager will provide key leadership and high-level practice and professional supervision to the national Support Services team in delivering high quality support and counselling services for knowmore’s clients.

The Support Services Manager reports directly to the Director of Client Services and working closely with the Regional Client Services Managers, Managing Lawyers and other national discipline leaders. In addition to some direct client work, this position will be responsible for the national management and coordination of knowmore’s Support Services team of social workers and counsellors.  The role will ensure that the Support Services team’s work fully integrates as part of knowmore’s multidisciplinary trauma-informed, culturally safe model.

Duties and Responsibilities

This role will have a wide variety of responsibilities including but not limited to:

  • Providing high-level practice and professional supervision to the National Support Services team, including two senior practitioners
  • Managing and overseeing the national Support Service team’s operations including recruitment, training, induction, supervision and support of Support Service staff
  • Coordination of all policies, procedures and resources necessary to ensure the effective delivery of support services to our clientele
  • Supporting the Director of Client Services in the delivery of knowmore’s trauma-informed practice framework
  • Assisting knowmore’s Managing Lawyers and other disciplinary leaders to provide a robust and well-functioning, trauma informed multi-disciplinary service
  • Ensuring that the Support Service team’s work fully integrates as part of knowmore’s multidisciplinary trauma-informed, culturally safe model
  • Effectively engaging with all internal and external stakeholders
  • Provision of service-wide training and practice leadership – both in-house and in various off-site locations as required to meet service delivery needs
  • Ensuring that all data and reporting requirements of the team are met in a timely and reliable manner 

Qualification and Selection Criteria

  • Relevant tertiary qualification in Social Work, Psychology or Counselling, and applicable membership of a professional body and a minimum of five years post graduate experience.
  • Experience working with dynamics and impacts of complex trauma
  • Experience working with legal procedures in respect to the needs of survivors of child sexual assault and an understanding of the range of  counselling and  support services available to survivors, including those from diverse backgrounds of age, gender and culture
  • A minimum of three years’ experience in the professional supervision of social work and/or counselling staff as part of a multi- disciplinary service. Relevant post-graduate training in relation to the provision of professional supervision to colleagues is desirable
  • Recognised and well demonstrated management skills, including planning and monitoring for effective service delivery; recruiting, training and supporting staff; and developing, implementing and co-ordinating systems, policies, procedures and resources
  • Strong technical information and data coordination skills
  • High-level communication and negotiation skills, including the ability to develop constructive working relationships, to engage effectively with internal and external stakeholders and to represent knowmore in a variety of forums
  • Demonstrated commitment to social justice and a client-focused approach
  • Extensive knowledge and understanding of the dynamics, complexities and legal and social consequences of child sexual abuse, including organisational impact
  • High level understanding and experience in trauma informed practice
  • A strong commitment to, and understanding of, cultural safety within a multidisciplinary context
  • Experience working in a  variety of off-site locations and willingness to travel and work interstate when required
  • Ability and willingness to travel and work in regional, rural and remote areas, for up to a week at a time.

Location & Hours

  • The role can be based in either Sydney, Brisbane, Melbourne or Perth.  The role will involve regular intrastate, and some interstate travel.
  • Full-time hours 
  • Ongoing contract - subject the funding of the knowmore service.  


A competitive salary commensurate with the not for profit sector is offered together with the availability of salary packaging to achieve a tax effective total salary package.  In addition to being a flexible workplace, knowmore offers 10% superannuation (0.5% above the SGC), a 37.5 -hour working week and 4 weeks annual leave, including annual leave loading.

Additionally, knowmore offers the ability to partially work from home to facilitate a balanced work life.

How to apply

Further Information about knowmore is available at www.knowmore.org.au.

If this sounds like an opportunity you would be interested, please click ‘Apply Now’ via Ethical Jobs.

The role will be required to satisfactorily complete a National Police Records Check and a Working with Children Check.

Due to the volume of anticipated applications, only short-listed applicants will be contacted.

How to apply

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