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Intake Officer


About knowmore:

knowmore is currently expanding to meet the higher than expected demands on our obligation to deliver legal support services to assist survivors of institutional child sexual abuse to access redress under the National Redress Scheme.

knowmore is a nation-wide, free and independent community legal centre providing legal information, advice, representation and referrals, education and systemic advocacy for victims and survivors of child abuse. Our vision is a community that is accountable to survivors and free of child abuse. Our mission is to facilitate access to justice for victims and survivors of child abuse, and to work with survivors and their supporters to stop child abuse.

Our service was initially established in 2013 to assist people who were engaging with the Royal Commission into Institutional Responses to Child Sexual Abuse (‘the Royal Commission’). knowmore was established by and operates as a program of the National Association of Community Legal Centres (NACLC), with funding from the Australian Government, represented by the Attorney-General’s Department. knowmore also receives funding under a grant from the Financial Counselling Foundation.

From 1 July 2018 NACLC has been funded to operate knowmore to deliver legal support services to assist survivors of institutional child sexual abuse to access redress under the National Redress Scheme. knowmore assists survivors by providing information and advice about the options available to them, including claims under the NRS, access to compensation through other schemes or common law rights and claims. knowmore uses a multidisciplinary model bringing together intake officers, lawyers, social workers and counsellors, Aboriginal and Torres Strait Islander engagement advisors and financial counsellors to provide trauma-informed, client-centred and culturally safe legal assistance to clients. Services are provided through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. knowmore currently has offices in Sydney, Melbourne, Brisbane and Perth.

The Role

  • This is a part-time (2 days per week) position
  • This is a maternity leave cover contract until October 2020

This vital client facing role will be the first point of contact for many survivors seeking assistance from knowmore. As such, Intake officers will deliver high-quality telephone and face to face services to provide clients with information about knowmore’s service delivery programs; gather relevant information from clients and work with them to understand their legal issues and rights; and to identify, prioritise and action clients’ legal and support needs through referrals to in-house and external services.

As a member of a national team, the intake role will also contribute to knowmore’s community engagement and systemic advocacy activities. 

Selection Criteria

  • Demonstrated ability to engage effectively with clients who have been impacted by complex trauma and to provide appropriate, trauma-informed support
  • Knowledge and understanding of the dynamics, complexities and legal and social consequences of child sexual abuse
  • Demonstrated understanding of the issues affecting Aboriginal and Torres Strait Islander peoples and experience in providing culturally safe services to Aboriginal and Torres Strait Islander people and people from culturally and linguistically diverse backgrounds
  • Excellent time management and organisational and administrative skills that support the capacity to prioritise and manage a diverse range of client matters and tasks in an effective and timely way
  • Highly developed interpersonal skills with the proven ability to build effective relationships and communicate with a diverse range of people both internally and externally
  • The ability to work collaboratively, flexibly and respectfully within a multi-disciplinary team to achieve high level operational performance
  • An awareness of issues of confidentiality and privacy relating to clients of a legal service and the ability to act professionally and within the boundaries of knowmore’s practice
  • A commitment to self-care, resilience and ongoing professional development
  • IT proficiency, with proven ability to use Microsoft Office and systems for recording data and reporting


These roles will be based in Sydney. Some interstate and intrastate travel may be required.  

Further Information about knowmore is available at www.knowmore.org.au

Inquiries about the role should be directed to Rory Melony, Client Services Manager, on 02 8267 7400. 

How to apply

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