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Member Services Support Officer - Karratha

Robe River Kuruma Aboriginal Corporation RNTBC
  • Member-based organisation
  • Karratha office
  • 2 year contract

Have you got experience and passion for Aboriginal engagement and the delivery of impactful services? Do you want to work on innovative and meaningful projects with Pilbara Traditional Owners? Do you seek the opportunity for involvement with community at community events, and to embrace a diversity of projects and work opportunities? Then this role could be the one for you!

An opportunity has arisen for an experienced community support worker to join the Member Services team at Robe River Kuruma Aboriginal Corporation (RRKAC).

Reporting to the Member Services and Operations Manager, the suitable candidate will work within a small team providing support and advocacy to Robe River Kuruma (RRK) members. The candidate must have excellent written and verbal communication skills and be able to develop strong and wide networks within the Roebourne, Wickham and Karratha communities, particularly among case managers from government agencies, non-governmental agencies and service providers. The role will involve working closely with individual RRK people and their families so that they can access the services that are available to them.

RRKAC was established in 2013 (then Kuruma Marthudunera Aboriginal Corporation) as the corporate entity for the RRK people. The RRK people have traditional rights to an area covering nearly 16,000 square kilometres in the Pilbara region of Western Australia, and RRKAC is the Prescribed Body Corporate for the Part A and Part B Robe River Kuruma Native Title Determination areas covering nearly 10, 000 square kilometres. RRKAC is pivotal in progressing the broader interests of the RRK people, and in representing them in their dealings with governments and private industry. RRKAC’s strategic focus is to work together as a community to establish a solid foundation towards independence, community wellbeing and cultural identity. In 2018 RRKAC was awarded finalist in Reconciliation Australia’s National Indigenous Governance Awards.

The primary function of this role is to:

  • Assist RRK people to access the full range of governmental and non-governmental services that are available to indigenous and non-Indigenous people in order to improve their well-being, including but not limited to access to health, housing, education, youth services, seniors services training and employment opportunities.
  • Advocacy and personal support to RRK members to improve service access and address issues with government agencies and other providers.
  • Support members to develop wellbeing plans which bring in appropriate service providers to address issues and leverage an individual’s strengths to help them meet their aspirations.
  • Provide support and assistance to RRK members accessing the RRKAC Member Support Program

Our ideal candidate will have:

  • Experience in community development or social services
  • Manual motor vehicle driver’s license.
  • National police clearance.
  • An operational knowledge of governmental and non-governmental agencies and service providers’ decision-making processes
  • Superior written and verbal communication and interpersonal skills.
  • Self-motivated and a strong team player who is able to handle complex situations
  • Excellent organisation and planning skills
  • Resilience and interpersonal skills to deal with a range of personalities
  • A calm demeanour under pressure
  • It is desirable that the successful candidate has an understanding of and previous experience working with Indigenous communities.
  • You must be able to pass RRKAC’s Fitness for Work Policy which includes a drug and alcohol test.

How to apply

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