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Service Delivery Manager - Griffith Region

Kirinari Community Services

Due to recent customer growth throughout the Riverina region, we are seeking applications for an additional Service Delivery Manager to join the Kirinari Team located in Griffith. The region includes Griffith and surrounds.

Kirinari is a highly reputable and respected disability support service providing essential care and high-quality support to enrich the lives of our customers. Kirinari employ over 1000 staff in various regions across VIC and NSW.

Our core values guide our strong service delivery to enact positive change and choice in the lives of the clients we support.

About the Position

The Service Delivery Manager (SDM) will oversee the performance of our teams across the region in our Supported Independent Living Accommodation (SIL) and High Drop-in Support customers. You will oversee staff performance and ensure that staff are engaging with customers and are following any behaviour support plans, IPRP’s, medical requirements and personal care to ensure customer, staff and community safety and wellbeing.

This position will implement policies and procedures directed through Head Office and maintain NDIS standards to ensure a compliant environment across the region. You will develop cost effective SIL Rosters of Care and manage the delivery of services to ensure participants, services and business plan goals are achieved.

You will be responsible for new customer transitions and existing customer relocations including, staff training, organising aids/equipment, mandatory documents, customer/family communication, rosters/roster adjustments, OT assessments, house modifications and physically assisting with the move as required.

The SDM will perform additional hours to meet the expectations of the position as required. This position reports directly to the Operations Manager and requires travel across the Riverina region.


  • Extensive experience in the Community Services sector
  • Previous experience leading teams is highly regarded
  • Previous experience in disability (group home environment) is highly regarded
  • Ability to communicate effectively and positively influence others
  • Strong leadership skills with the ability to manage a region with varying priorities
  • Ability to analyse processes and make recommendations for procedure development and process improvement
  • Ability to obtain a NDIS Workers Check before commencement
  • Ability to obtain a NSW Working With Children Check before commencement
  • Current Drivers License

What’s on offer?

  • Competitive salary on offer (pending qualifications, skills and experience)
  • Salary packaging available (additional $15,900 tax free pa)
  • Annual Leave (5 weeks)
  • Learning and development opportunities
  • Supportive team environment
  • Rewarding career pathways with opportunities for further growth


This is a great opportunity to secure employment with a recognised and essential support service. With digital on boarding, we strive to ensure your application turnaround is efficient and hassle free!

To join our vibrant teams please submit your resume and cover letter outlining your availability, suitability for the position and relevant qualifications.

Due to the high volume of applications, the interview process will commence before the closing date.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact recruitment on recruitment@kirinari.com.au using the subject line: Service Delivery Manager - Griffith Region enquiry via EthicalJobs or call 02 6056 2111, quoting Ref No. 1013476.

You must have the right to live and work in Australia.

How to apply

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