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Client Services Officer

Kevin Heinze GROW
  • Classification: SCHADS Award - Level 2
  • Reports to: Manager – Client Services
  • Conditions: Permanent, 30 hours per week

Role Description

This position is responsible for assisting in the coordination of service delivery to KHG clients, including associated administrative tasks.

The Officer will assist the Manager – Client Services, Principal Practitioner and Coordinator – Client Services to deliver an excellent standard of evidence-based group and individual services to vulnerable people through supporting their work.

The Officer will be responsible for assisting with the recruitment, induction and administrative support of volunteers.

An essential aspect of this role is an ability to work well in a positive and energetic manner in order to ensure positive outcomes for participants of KHG through modelling appropriate workplace behaviour.

CORE FUNCTIONS

May include:

  • Communication with KHG program participants, their families, service coordinators, service providers and members of the public, including with regard to referrals and program enquiries;
  • Assisting the Coordinator – Administration in delivering a ‘first point of contact’ with the organisation;
  • Assisting the Coordinator – Client Services in delivery of referral, intake and assessment functions;
  • Preparation of case notes, reports, and participation in NDIS planning and review meetings as required;
  • Conducting administration relating to invoicing and billing;
  • Conducting administration relating to KHG’s volunteer program, including recruitment and induction;
  • Reporting information required for payroll administration to the Coordinator – Administration and Manager – Client Services;
  • Providing administrative support to the Manager – Client Services and the Principal Practitioner;
  • Assisting in the implementation of program evaluation, as required;
  • Supporting the Manager – Client Services and Coordinator – Client Services in scheduling KHG programs and staff rosters;
  • Assisting the Manager – Marketing and Fundraising in promoting programs and services to potential participants, funders and the broader community;
  • Working as part of a cooperative multidisciplinary team;
  • Working under general guidance within clearly defined guidelines and undertaking a range of activities requiring the application of acquired skills and knowledge;
  • Planning and organising their own work plan;
  • Providing limited guidance to a limited number of lower classified employees and/or volunteers, as required;
  • Participation at regular KHG staff planning sessions;
  • Operating according to KHG policies;
  • Adherence to workplace health and safety requirements;
  • Other duties as required.

PERSONAL ATTRIBUTES

  • Excellent time management & organisational skills
  • Excellent written and verbal communication skills
  • Sense of humour
  • Numeracy skills
  • Persistence
  • Patience
  • Attention to detail
  • Ability to work independently and as part of a team

Key Selection Criteria

  • Experience working with vulnerable people;
  • Experience working with volunteers;
  • Well-developed written and verbal communication skills;
  • Experience in administration;
  • Capacity to build effective working relationships;
  • Capacity to support senior staff in an efficient and effective manner;
  • Demonstrated capacity to make timely and appropriate decisions;
  • Demonstrated understanding of community service organisations;
  • Ability to successfully work as a member of a multidisciplinary team in a complex work environment;
  • Well-developed time-management and organisational skills;
  • Computer literacy.

Desirable

  • Drivers Licence;
  • Qualifications or experience in disability, mental health, social work, allied health or equivalent.

Mandatory

  • Police Check
  • Working With Children Check.
  • Disability Insurance Scheme Worker Clearance

Applications will be considered on a rolling basis so please apply as soon as practicable.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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