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ICT Officer

Jesuit Social Services

About the organisation

Jesuit Social Services is a social change organisation working to build a just society where all people can live to their full potential.

Since 1977, Jesuit Social Services has provided services to some of the most disadvantaged in our community.

We place a high priority on advocacy and are a leader in policy development and research.

About the program

Business Support is responsible for financial administration, human resources, ICT and operations of Jesuit Social Services.

About the role

We are seeking a self starter to assist the ICT Manager with various operational activities, projects, desktop support and liaising with our external providers, who manage our mostly outsourced ICT environments.

This is a varied role in which you can expect a significant portion of your time spent on ICT project related tasks, escalation and vendor follows ups, mobile phone management and a smaller amount of time on ad/hoc support.

Key responsibilities include:

  • Assist in managing the ICT component of staff on-boarding & off-boarding
  • Manage day to day requests for mobiles phones, including troubleshooting and configuration
  • Assist in the provision of ICT support to all end users in conjunction with outsourced Managed Services Provider
  • Follow up escalated issues with the relevant external vendor(s)
  • Coordinate hardware needs and replacement of equipment in consultation with the ICT Manager and Managed Services Provider
  • Participation in ICT projects and projects with an ICT component
  • Manage and keep accurate records of ICT assets

During the COVID-19 pandemic, you will need to be able to work remotely until we can resume regular office routines, from our Central Office location in Richmond.

Competitive remuneration, plus salary packaging benefit, is offered together with ongoing professional and career development.

Candidate Requirements

This role will suit a candidate with the following skills and experience:

  • Prior exposure working in a Windows environment with Microsoft applications
  • ICT Tertiary Qualification with demonstrated equivalent industry or similar work experience
  • Proven knowledge/experience in network support, helpdesk, hardware/software management and maintenance
  • Stakeholder management liaising with external support vendors or Managed Service Providers
  • Knowledge of MS Office 365, including Exchange Online, SharePoint, OneDrive and Teams, is desirable
  • Self-starter who can work autonomously, but also not afraid to ask for help
  • Effective written and verbal communication skills

What Jesuit Social Services can offer you:

  • A comprehensive Induction and Orientation program
  • Ongoing role related training and development
  • An organisation that lives their values, through our day to day work
  • A welcoming and supportive environment
  • Employee assistance program
  • A competitive salary plus salary packaging benefits
  • Generous leave

How to Apply

The position description is available from our website, www.jss.org.au.

For further information please contact Trent McDonald, ICT Manager on 03 9421 7600.

Applicants are required to respond to each of the Key Selection Criteria, with names and contact numbers of two referees. Your responses to the selection criteria should be incorporated into your covering letter. Please apply in confidence.

Applications may be reviewed prior to the closing date and may be subject to change without notice.

Jesuit Social Services is a Child Safe organisation and is committed to protecting children and young people from harm. We are an Equal Opportunity Employer, committed to providing a family friendly working environment that embraces and values diversity and inclusion.

How to apply

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