Diamond Energy
- Full time positions (Monday - Friday) located in our inner SE office (Zone 1 train)
- Entry level roles with starting salary range of $41,000 - $43,000 (excluding super)
- Passionate team, supportive environment, lots of opportunity to grow
About Us
We are a 5 star rated electricity retailer by Greenpeace with a strong focus on service in an industry facing significant change. We are passionate about renewable energy and provide our customers with a great experience in all aspects of our service delivery.
Customer Service Team Member Role – Full Time
We are seeking confident and passionate individuals to:
- Provide exceptional service to our existing customers
- Respond to phone and email enquiries from prospective customers
- Support our Metering and Transfers department
- Support our outbound sales and customer retention programmes
- Support various customer data processing activities
Key Criteria
Successful applicants must be able to demonstrate:
- A genuine customer service ethic
- A positive, proactive and enthusiastic attitude
- Punctuality and reliability
- Interest in Data Analysis and Reconciliation
- Excellent verbal, written and listening communication skills
- Initiative, accuracy, attention-to-detail and outcome-focus
- Proficiency in using common office software packages
- Interest in renewable, solar and sustainable energy