About Us

We are a 5 star rated electricity retailer by Greenpeace with a strong focus on service in an industry facing significant change. We are passionate about renewable energy and provide our customers with a great experience in all aspects of our service delivery. There are full time opportunities for talented individuals to join our Customer Care team located in the inner-eastern suburbs of Melbourne at an entry level.

Customer Service Team Member Role – Full Time

We are seeking confident and passionate individuals to:

• Provide exceptional service to our existing customers
• Respond to phone and email enquiries from prospective customers
• Support our outbound sales and customer retention programmes
• Support various customer data processing activities

Key Criteria

Successful applicants must be able to demonstrate:

• A genuine customer service ethic
• A positive, proactive and enthusiastic attitude
• Punctuality and reliability
• Excellent communication skills
• Initiative, accuracy, attention-to-detail and outcome-focus
• Proficiency in using common office software packages
• Interest in renewable, solar and sustainable energy

Experience in a retail-electricity and/or retail-solar selling is not mandatory but would be favourably regarded. These positions are full time.