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Customer Service Team Member

Diamond Energy

About Us

We are a 5 star rated electricity retailer by Greenpeace with a strong focus on service in an industry facing significant change. We are passionate about renewable energy and provide our customers with a great experience in all aspects of our service delivery. There are full time opportunities for talented individuals to join our Customer Care team located in the inner-eastern suburbs of Melbourne at an entry level.

Customer Service Team Member Role – Full Time

We are seeking confident and passionate individuals to:

  • Provide exceptional service to our existing customers
  • Respond to phone and email enquiries from prospective customers
  • Support our outbound sales and customer retention programmes
  • Support various customer data processing activities

Key Criteria

Successful applicants must be able to demonstrate:

  • A genuine customer service ethic
  • A positive, proactive and enthusiastic attitude
  • Punctuality and reliability
  • Excellent communication skills
  • Initiative, accuracy, attention-to-detail and outcome-focus
  • Proficiency in using common office software packages
  • Interest in renewable, solar and sustainable energy

Experience in a retail-electricity and/or retail-solar selling is not mandatory but would be favourably regarded. These positions are full time.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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