Skills, Experience & Attributes

A high level commitment to client service, and a friendly, helpful, solutions oriented disposition;

• High level professionalism, attention to detail and self-motivation;
• The ability to work under pressure, stick to deadlines and timeframes, and prioritise work;
• Ability to listen and understand user problems, and focus on practical solutions to help users do their best work in an efficient way;
• Ability to communicate effectively;
• Critical thinking and analysis with an interest in problem solving;
• A willingness and ability to create and work to project plans, and be accountable for such plans;
• Experience in fault resolution of hardware including but not restricted to servers, switches, PCs, laptops, tablets, smartphones printers and printer servers;
• Experience in fault resolution of software issues including but not restricted to Microsoft operating systems and a variety of desktop applications;
• Experience in supporting Windows desktop, Windows Server environments, as well as Apple operating systems;
• Installing and configuring computer hardware, software, systems, networks, printers and scanners;
• Monitoring and maintaining computer systems and networks;
• Responding in a timely manner to service issues and requests;
• Providing technical support and setting up accounts for new users;
• Repairing and replacing equipment as necessary;
• Testing new technology’s;
• Maintain security, phone and office equipment including electronic signage boards;
• Administration/reporting requests on an adhoc basis.

Other Attributes

• Must have strong communication and relationship building skills;
• Must demonstrably share the values of the trade union movement. Previous experience in a trade union will be very highly regarded.

A position description is attached.