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SITH Admin Support Worker - Ipswich

Domestic Violence Action Centre

The Domestic Violence Action Centre (DVAC) has a long history in providing high quality services to women, children and young people who have experienced domestic and family violence in the Ipswich, Toowoomba and surrounding regions. DVAC works from a feminist perspective. We have a gender analysis of domestic violence that understands that domestic and family violence is a result of systemic power imbalances and inequalities. We acknowledge the many barriers that exist for women and their families as they seek safety and support, and that women from diverse backgrounds can face particular and unique barriers. We are strong advocates for change on all levels. We actively stand against all forms of oppression (including racism, sexism, ableism, homophobia, and multiple other forms of oppression) and believe in the right of justice, equality and fairness for all.

Position Description

The SITH Admin Support Worker would be primarily based in Ipswich and surrounds and have responsibility for the administration of the Keeping Women in Their Homes Program (KWSITH). KWSITH is an innovative technologies initiative. We support women who are assessed as high risk and vulnerable to ongoing domestic violence and their families to remain safer in their homes, when it is safe and appropriate to do so.

This role includes the Development and ongoing maintenance of the KWSITH Program administrative systems and assisting with policy and procedure development, liaising with specialist staff, contractors and other service providers.

Key Responsibilities and Outcomes

  • Provide administrative support for the KWSITH program to ensure administrative systems are maintained, ensuring accurate usage of brokerage funds, accurate data management and quality control.
  • Invoicing - checking incoming invoices match with work requested, enter onto brokerage spreadsheet, upload to client file.
  • Follow up on outstanding Invoices
  • Data Entry into Brokerage Spreadsheet
  • Assisting with the budget in order to forecast future invoices and expenses
  • Liaising with contractors and stakeholders
  • Management of Duress alarms including purchasing, deactivations, faults and updating of Device Spreadsheets
  • Data Input into Data Exchange
  • Build positive and effective working relationships with key stakeholders such as the police, trade providers and other welfare and support in the provision and facilitation of adequate and safe responses to women and children experiencing domestic and family violence
  • Develop and maintain positive and clear communication channels with DVAC staff who may be case managing KWSITH clients
  • Undertake administrative duties associated with direct service delivery and data collection where required
  • The work performed by DVAC involves frontline crisis assistance work supporting individuals and families impacted by to domestic and family violence and/or sexual violence. All staff employed by DVAC will be privy to or take part in traumatic conversations on a regular basis. In addition to the training and support provided by the Employer, the successful applicant will have to be mindful of their own personal wellbeing

Please see Position Description attached or located on our website for full details of Key Responsibilities as well as Selection Criteria.

Qualifications and Experience

  • Previous experience in Administration within a human service environment
  • A strong understanding in use of Microsoft Office (e.g. Excel, Word, PowerPoint), as well as experience in word processing, data entry and database management
  • Highly developed clerical skills
  • Highly developed skills in undertaking administrative duties in a sensitive and confidential manner
  • Experience in minor financial matters
  • Well-developed interpersonal and communication skills
  • Current driver’s licence desirable
  • Current Blue Card
  • All DVAC staff are required to complete a National Police Check upon successful offer of position

How to apply

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