• Provide admin & sales team support in a rapidly evolving national NFP
• Initial 12-month contract with possibility of extension and scope to grow and develop
• Melbourne CBD - Currently working from home.

About us

SuperFriend’s vision is for an Australia where all workplaces are mentally healthy. We help organisations navigate their workplace wellbeing journey by providing evidence-informed strategic support, workplace training and resource solutions; we advocate for policy, regulation and workplace system change; and provide insights to industry, government and workplaces by analysing trends and data and conducting Australia’s largest annual national workplace mental health survey – Indicators of a Thriving Workplace Survey.

About the opportunity

Undertake administration, sales and relationship support within a thriving workplace culture and be provided with opportunity to grow and develop to achieve your full potential. Reporting directly to the General Manager Commercial and as part of a small team, you will:

• Manage enquiries from customers about programs and services, identify sales opportunities, help customers identify needs and respond with appropriate information
• Conduct industry/prospect research to help prepare for sales opportunities and approaches
• Maintain CRM database information
• Support annual Partner planning and ongoing Partner/customer meetings, including data collection, presentation preparation, note taking and action item follow up and ensure activity plans are up-to-date, monitored and tracked for activity
• Work with the Marketing and Digital teams, to support development of customer sales collateral and proposals and follow-up on leads from marketing campaigns
• Prepare various reports and undertake internal data analysis
• Contribute to continuous improvements of solutions, experiences, reporting, systems and processes

Key requirements

• Previous experience in sales support, customer service and administration – Including experience identifying customer needs and providing suitable recommendations and solutions
• Outstanding interpersonal and customer service skills
• Strong administrative and organisational skills, with outstanding attention to detail
• Experience with CRM databases (ideally in a sales environment) and MS Office
• Experience working collaboratively across multi-disciplinary teams

Tertiary qualifications in a relevant field (administration/business/sales/marketing) and/or experience in HR, WH&S, training support, or workplace mental health/wellness will be an advantage.

Next steps

Specific questions, and/or requests for the position description, are to be forwarded to Mark Dalton, Independent Recruitment Consultant via [email protected] using the subject line: Partner and Sales Support Coordinator enquiry via EthicalJobs.