• Surry Hills location

• Permanent role within the not for profit sector

• 60.8 hrs per fortnight

Located in Surry Hills, within an organisation in operation for over 35 years is an excellent opportunity for a candidate with strong IT systems and database administration experience.

THE ROLE:

Reporting to the Operations Manager some of your key accountabilities will include:

• Providing technical support for the day to day operations of the ICT systems
• Management of user access ensuring permission sets are appropriate to needs
• Delivering application support activities including minor application enhancements, configuration, testing, training and first level user support
• Creating and maintaining procedures and tool for correct recording and progress of IT support requests
• Administration of company databases including updates, cleansing, data entry, backups and extraction of data sets
• Monitor, analyse and report on systems performance to ensure effective ongoing service delivery
• Support the Compliance, Research and Operations Manager identifying risks and opportunities to improve efficiencies
• Assist with adhoc projects as required

THE CANDIDATE:

To secure this role you will have:

• Experience within a similar role – you’re really comfortable managing day to day helpdesk requests and have patience to teach those who may not be as fast as others when it comes to using technology
• Relevant qualifications in Computer Science or similar with a minimum of 2 years on the job experience
• Ability to utilise tools including business applications, firewalls, web filters, along with strong network skills (IP subnetting/routing/VPN)
• Exceptional attention to detail and accuracy – this goes without saying! You love looking at information and have the ability to comprehend complexities that surround certain requests, system connections, applications and database issues
• The ability to build relationships with all levels of the business bringing people and systems together
• An inquisitive mind – If something doesn’t look right you will investigate to ensure error messages, access issues and general bugs are identified and corrected
• A strong sense of social justice with the desire to work within an environment that champions inclusion and opportunities for everyone

This is an excellent opportunity for a candidate who is looking to join a close-knit team in a not for profit organisation where you can make a difference.

You may be looking for a new role thanks to Covid and can start immediately, or perhaps you have been wanting something closer to home and just haven’t seen the right role advertised. In any case we would love to hear from you.

For a confidential discussion call 8865 9200.