• Make the choice to work in the Social Enterprise Sector
• Work with a small, passionate & collaborative team
• Cross-functional project involvement

Social Traders is the intermediary between certified social enterprises and business or government buyer members. They certify social enterprises and in doing so give them the ability to trade with buyer members that are seeking to make a positive social impact through their purchasing activities. Experiencing exponential and rapid growth, Social Traders have a bright future ahead of them and are looking for someone to join them on that journey.

As the CRM & Digital Solutions Manager, your strong knowledge in a similar role combined with your leadership skills and your ability to be strategic in your thinking will see you excel in this role. This is a unique opportunity to work with like-minded colleagues who are all aligned to their cause. This role will require you to partner with a variety of internal teams and manage expectations whilst demonstrating your skills in integrating the CRM with existing systems to ensure effective system utilisation. Reporting to the Head of Marketing, you will be responsible for driving the delivery, customisation and management of the Salesforce platform and new digital solutions that enable business growth and deliver customer outcomes.

A little bit about YOU! As the successful applicant, you will have notable experience on how to build, automate and customise a CRM combined with an ability to bring teams with you on the journey. You will be digitally savvy, passionate about technology and be able to identify and resolve complex issues effortlessly.

Some of your responsibilities will include:

• Develop and own the digital strategy and architecture for the Salesforce platform
• Drive the Salesforce platform development, customisation, delivery, and maintenance to improve conversions, enhance customer engagement and automate marketing campaigns and communications to key stakeholder groups
• Provide critical analysis, advice and leadership to the Senior Management Team on Salesforce solution, developments and other digital/technology solutions
• Lead and manage Salesforce development/improvement initiatives and projects
• Identify opportunities for Social Traders to use digital tools to increase efficiencies
• Ability to develop and nurture partnerships with key internal and external stakeholders

Your background will include:

• A minimum of 5+ years' experience in a similar role including CRM/digital solutions strategy development
• You will be degree qualified in Computer Science, Digital Commerce or IT/digital related discipline
• You're experienced in developing and delivering digital solutions including Salesforce customisations, Salesforce Communities, integrated Salesforce and marketing automations and event platform integration
• Previous experience using Pardot and the integration of Salesforce into other tools and apps such as Outlook, PowerBI, Campaign Monitor and Survey Monkey.

To be considered for this role you must be able to demonstrate, through interview, previous experience as detailed above. On offer is a competitive salary package up to $130K (inclusive of superannuation) located in Melbourne CBD. Suitable applicants are encouraged to apply. For a confidential discussion please contact Vicki Stavrou on (03) 9252 2239. Alternatively click on apply now! Please ensure you include a cover letter.