• Permanent Part Time role
• 15 hours per week (Mon & Tues, 9am - 5pm)
• This role will be based in Dubbo NSW
• BaseHourlyRate: $32.04ph + 9.5% Super and access to Salary Packaging

This is an exciting opportunity for a dedicated and experienced front line Office Administrator, who is passionate about providing high quality customer service, support and administrative services to clients.

ABOUT THE ROLE:

This position provides front line sales and customer service, including customer liaison and reception duties.
This role will:

• Respond and support client and community in their journey of Interrelate services, including facilitating effective referrals
• Undertake initial assessment of client needs
• Make client appointments and confirm bookings
• Undertake receptionist, administrative and accounts duties
• Maintain a client database using Microsoft Dynamics CRM, with high attention to detail

The successful application will have previous experience in a frontline administrative role, along with strong capabilities in communication, time management, attention to detail and the ability to deal with confidential personal and sensitive subject matter. Experience in the use of a client relationship management software system, such as Microsoft CRM, will be highly regarded.

This is a permanent part time role, 15 hours per week, and you must be available to work 9am - 5pm on Monday and Tuesday.

ABOUT US:

Interrelate is a not-for-profit provider of relationship services. Our vision is to empower people to thrive in the most vital part of their lives - their relationships.

We are committed to leading the way in providing responsive, cutting edge, transformative relationship services with and for our diverse communities, at every stage of life. We are committed to responding to the vulnerabilities of families and children in their communities and to building stronger relationships.

We deliver professional services like a big business, but with the heart of a not-for-profit. We deliver services spread across 30+ physical locations (plus online) to more than 120,000 clients and we are backed by qualified staff and more than 90 years of trusted expertise in sensitive relationship matters. We work in a broad context, connecting people with their communities and culture.

SELECTION CRITERIA:

1. Previous experience in a front-line administration role in a not-for-profit community organisation or other client service environment
2. Intermediate keyboard and computing skills and experience with Windows and MS Word and Excel
3. Strong client service focus with good interpersonal skills in working with people from diverse backgrounds, including children
4. Highly developed administrative, organisational and multi-tasking skills
5. Ability to deal with personal and sensitive subject matter and maintain confidentiality
6. Ability to liaise effectively with clients and maintain professional boundaries when dealing with conflict
7. Good written and verbal communication skills, good numeracy and the ability to follow procedures, focus on detail and ensure accuracy
8. Availability work 9am - 5pm, on a Monday and Tuesday

WHAT WE OFFER:

We offer the following competitive employment conditions:

• Salary Sacrificing and Packaging Options (superannuation, loans, credit cards, school fees)
• Additional days of paid leave on top of standard leave entitlements
• Training, Mentoring, Supervision, and access to Resources
• Employee Assistance Program
• Opportunities for multi-skilling and up-skilling
• High level of diversity in the role
• Excellent working environment

HOW TO APPLY:

If you think this role is for you, please submit an application electronically by clicking Apply Now.

Please note: To be considered for this vacancy you must address the requirements of this role as part of your application.

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds. We encourage applications from people of diverse gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, and any other forms of disadvantage. If you will have special requirements or would like to talk to us before submitting an application, please do not hesitate to contact our People, Culture and Workforce Development team who will organize for you to chat with an appropriate staff member to explain how we can help you.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government