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Manager of Mediation Practitioners and Case Managers - Gosford / Tuggerah

  • Permanent Part Time position, 30 hours per week
  • This role will support the Greater Sydney and Central Coast region, and will be based in Gosford and Tuggerah NSW.
  • Great salary, access to salary packaging and the staff rewards program

This is an exciting opportunity for a motivated and experienced leader, who is passionate about making a positive impact in the community, who is abreast of social issues and has the ability to identify and address the effects on our community and provide positive solutions.


We are currently seeking a dedicated and experienced leader to coach, develop and support a multi-disciplinary team of Family Dispute Resolution Practitioners/General Mediators, and Case Managers.

This role will:

  • Inspire and shape clinical thinking and practice (provide clinical supervision, workforce development, staff engagement and collaboration)
  • Communicate effectively (staff and community consultation, articulation of Interrelate's purpose and strategy)
  • Foster strong working relationships (leadership, strategic direction), and
  • Deliver results (management oversight, meeting clinical outcomes and KPIs, client centred approach to service delivery)

This is a permanent part time position, 30 hours per week, and some evening work will be required. This position will also require occasional weekend work for community development.

Along with a tertiary qualification in behavioural or social science, social work, community services, counselling or psychology, or a related discipline, we are looking for strong capabilities in Clinical Skills, Team Dynamics, Negotiation and Conflict Management, Interpersonal Skills, and Ethics.

The ideal candidate will also have skills and experience in dispute resolution work with families, including children, and significant familiarity with models of dispute resolution, child-inclusive practice and legally-assisted family dispute resolution.


Interrelate is a not-for-profit provider of relationship services. Our vision is to empower people to thrive in the most vital part of their lives - their relationships.

We are committed to leading the way in providing responsive, cutting edge, transformative relationship services with and for our diverse communities, at every stage of life. We are committed to responding to the vulnerabilities of families and children in their communities and to building stronger relationships.

We deliver professional services like a big business, but with the heart of a not-for-profit. We deliver services spread across 30+ physical locations (plus online) to more than 120,000 clients and we're backed by qualified staff and more than 90 years of trusted expertise in sensitive relationship matters. We work in a broad context, connecting people with their communities and culture.

Due to the current COVID-19 Pandemic the majority of our workforce is working and providing services to our communities from the safety of their home. The health and wellbeing of our staff and clients are paramount. Our goal is to ensure the well-being of our staff and clients and to help do our part to slow the spread of the virus. We have recently begun returning to the office and community and offering very limited face to face services under strict conditions following a risk assessment.


  1. Relevant tertiary qualifications in behavioural or social science, social work, community services, counselling, psychology, family dispute resolution, mediation, or for internal applicants only - a related discipline or willingness to attain one of the above qualifications.
  2. Demonstrated professional experience in one or more of the following:
    1. Dispute resolution work with families, including children, and significant familiarity with models of dispute resolution, child-inclusive practice and legally-assisted family dispute resolution, along with accreditation as an FDRP with the Attorney General's Department; (preferred), and/or,
    2. The provision of individual and/or relationship counselling to couples and families (3+ years preferred) and specific expertise in one or more clinical areas such as: counselling, relationship education, children's services, men's programs, or family law; and/or
    3. Early intervention, assessment, case management and therapeutic support to children and young people experiencing risk
  3. Proven knowledge of child development, child protection, mandatory reporting, suicide prevention/ intervention, trauma and family violence issues, and an in-depth knowledge of relevant sectors and Federal and State legislation
  4. Proven track record of clinical and line supervision and support to multidisciplinary teams working with families, children and young people experiencing challenges, and a strong commitment to, and the ability to lead staff in, working in the best interests of children as articulated in the Family Law Act 1975, in the United Nations Convention on the Rights of the Child, and in accordance with the Royal Commission into the Institutional Responses into Child Sexual Abuse Ten Child Safe Standards
  5. Highly developed leadership and coaching skills
  6. Highly developed interpersonal, conflict resolution, negotiation and communication skills
  7. Demonstrated experience in meeting performance indicators and organisational compliance requirements
  8. Demonstrated experience in staff recruitment and development; client centred service design and delivery; program evaluation and reporting
  9. Experience in establishing community links and contacts for the purpose of developing and promoting strategic partnerships


We offer the following competitive employment conditions:

  • Salary Sacrificing and Packaging Options (superannuation, loans, credit cards, school fees)
  • Additional days of paid leave on top of standard leave entitlements
  • Training, Mentoring, Supervision, and access to Resources
  • Employee Assistance Program
  • Opportunities for multi-skilling and up-skilling
  • High level of diversity in the role
  • Excellent working environment


If you are interested in applying for this role please click on the Apply Now button to submit your application.

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds. We encourage applications from people of diverse gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, and any other forms of disadvantage. If you will have special requirements or would like to talk to us before submitting an application, please do not hesitate to contact our People, Culture and Workforce Development team who will organise for you to chat with an appropriate staff member to explain how we can help you.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.

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