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Deputy Practice Manager


Interchange Health Co-op is a not-for-profit charity based in Tuggeranong. The practice provides top-quality affordable healthcare to a large number of vulnerable patients, and has special interests in Drug and Alcohol, Aboriginal and Torres Strait Islander Health, Mental Health and LGBTQIA* Health. 

Interchange Health Co-ops aim is to provide non-judgemental top-quality healthcare, which starts at the front desk.

Information about the Co-op and our model of care can be found on our website www.ihco.net.au.

Our location at Southpoint on Anketell Street means that we are within easy access to public transport and public parking. 

We are looking for a Deputy Practice Manager to support the Practice Manager. The Practice Manager is responsible for all the administrative, financial and IT services needed by doctors, as well as the premises from which doctors operate. While this role is full time, we would consider part time hours for the right person. 

We are looking for a person who has had some employment experience. This could be as a receptionist in a general practice but experience in any customer focused industry would be relevant. 

The successful candidate will have the ability to mix with a wide variety of people, exceptional customer service skills, good computer skills and the enthusiasm and energy to take on a new job. The ability to multi-task, initiative and the ability to make decisions and take on responsibility would be some of the qualities we are looking for in the successful candidate. 

The job is a richly rewarding one at both a personal and professional level. It involves daily contact with doctors, patients and other health care professionals. It is also a learning experience focused on the Australian health care system and specialised medical software.

The following Criteria is essential 

  • Proven willingness to learn, with an interest in Medical / General practice, specifically with an interest in providing services to marginalised and disadvantaged communities
  • Demonstrated computer literacy. The Practice uses Best Practice medical Software so this would be desirable.
  • Exceptional communication and interpersonal skills
  • Proven experience in a reception / administration role and providing exceptional customer service
  • Ability and commitment to work effectively within a team environment
  • Experience with General Practice accreditation would be highly desirable

We offer a starting salary of $28 -$32.00 per hour, dependent on experience and skills plus salary sacrifice.  

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