• Close to public transport and allocated parking provided onsite
  
• Monday - Friday, 9am - 5pm, with working from home arrangements during COVID-19
  
• Not-for-profit Housing Association with a strong community focus

The Role:

The purpose of this role is to supervise the Tenancy Services Team and support its goals in fostering continuous improvement and successful, long-term tenancies within a Community Housing Program.

The Responsibilities:

• Tenancy management; support the end to end process for new, ongoing and vacating tenancies, maintain tenancy records & databases, referring tenants to support services where necessary, supporting co-operative members & tenants and conducting property inspections.
• Arrears management; monitor rent payments and act on rental arrears, establish and finalise rent accounts, recovery of outstanding rent, complaints management.
• Team management; supervise the Tenancy Services team, performance reviews and training, recruitment and inductions of new staff.
• Prepare VCAT applications, attend VCAT tribunal hearings, assist in resolving RTA breaches.

The Candidate:

• Working knowledge of the Residential Tenancies Act 1997 and processes required by the Victorian Civil & Administrative Tribunal is a must.
• Experience working within a community housing or community development organisation is a must.
• Proven experience in a similar managerial position.
• Excellent communication skills, both written and verbal.

If you have the relevant experience required please apply NOW by following the prompts below!