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Marketing & Social Media Coordinator

ReachOut Australia

About ReachOut

ReachOut is the most accessed online mental health service for young people and their parents in Australia. Our trusted self-help information, peer-support program and referral tools save lives by helping young people be well and stay well. The information we offer parents makes it easier for them to help their teenagers, too.

We’ve been championing wider access to mental health support since we launched our online service more than 20 years ago. Everything we create is based on the latest evidence and is designed with experts, and young people or their parents. This is why our service is trusted, relevant and so easy to use.

Accessed by more than 2 million people in Australia each year, ReachOut is a free service that’s available anytime and pretty much anywhere.

About the role

The Marketing team is responsible for activities that support ReachOut’s awareness, branding and visitation goals to help realise our vision that all young people are happy and well.

The Marketing and Social Media Coordinator supports the broader marketing function and manages the content (and moderation) across ReachOut’s social media platforms.

The role involves:

  • Managing social media for all of ReachOut’s channels (currently: Facebook, Twitter, Instagram, YouTube and LinkedIn) to ensure increased engagement and reach across audiences (young people, parents, and schools) to support the organisation’s goals
  • Supporting the mental health and wellbeing of ReachOut’s social media audiences, and moderating channels for duty of case and risk
  • Translating your knowledge of youth and online culture to create content that resonates with our community and reflects ReachOut’s brand
  • Preparing design and communications briefs for external creative agencies
  • Managing the ReachOut Merchandise store, including coordination of order fulfilment
  • Coordinating the EDM strategy

You can read the full position description here.

How to apply

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