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Data Analyst

ReachOut Australia

Who is ReachOut?

ReachOut is the most accessed online mental health service for young people and their parents in Australia. Our trusted self-help information, peer-support program and referral tools save lives by helping young people be well and stay well. The information we offer parents makes it easier for them to help their teenagers, too.
We’ve been championing wider access to mental health support since we launched our online service more than 20 years ago. Everything we create is based on the latest evidence and is designed with experts, and young people or their parents. This is why our service is trusted, relevant and so easy to use.

Accessed by more than 2 million people in Australia each year, ReachOut is a free service that’s available anytime and pretty much anywhere.

About the role:

The purpose of the Data Analyst role is to drive key actionable insights to improve our services and better understand the needs of the community we serve.
Your work will have a direct impact on shaping the future of how ReachOut supports young people (and their families) to understand, access and utilise our mental health information and services.

Sitting at the crossroads of all teams (Research, Engagement and Sustainability, Govt Relations, Content, Community and Digital), you’ll bring a specialist skill set to translate diverse data sets into a consistent format, go hunting in the numbers for new stories, and create compelling visualisations. Your natural curiosity to understand what’s behind the numbers will bubble beneath everything you do.

This is a hands-on role and includes the design, development, and reporting of operational metrics; reporting to internal and external stakeholders; and analysis for internal teams to inform service planning and delivery. So, you’ll be comfortable using SQL and have sound knowledge and experience with analytical tools.

Please note: this is a part time contract role - 3 days per week for 12 months.

About you:

Technical/professional knowledge and experience:

  • Proficient and comfortable in SQL
  • Experience working with data warehouses (Redshift, Snowflake, BigQuery etc)
  • Experience working with BI tools (PowerBI, Tableau, Metabase etc)
  • Experience working with Analytics and Data Collections platforms (Google Analytics, Heap, Segment, Snowplow etc)
  • Experience in consolidating and visualising disparate data sets

Being able to create a compelling narrative and communicate it well is equally important to technical skills.

Personal attributes:

  • Collaborative
  • Logical thinker
  • Excellent attention to detail
  • Strong communication skills to present ideas and findings
  • Critical thinking to reach conclusions based on findings
  • Genuine curiosity about how things work
  • Loves learning new things

What ReachOut can offer you

  • Being part of a creative and supportive for purpose organisation with an exciting and innovative strategy
  • A great work-life balance through flexible work arrangements to support family and community responsibilities
  • A strong culture that celebrates inclusivity and diversity.

Please note: during the pandemic restrictions, ReachOut is supporting all employees to work from home if that suits them.

A position description is attached.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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