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Disability Service Team Leader - Metro Melbourne

InLife Independent Living
  • Focus on training and career progression
  • Salary packaging available
  • Hybrid role: keep occasional shifts with clients

Ready for the next step in your career in disability, but don’t want to give up time with clients? Have we got the job for you.

Our Service Coordinators/Team Leaders are dedicated to leading and energising teams to provide great service. Client relationship management is at the heart of everything we do. Together with our Client Service Managers, our Service Coordinators/Team Leader partner with clients to develop and manage care teams that foster the greatest sense of choice, control and confidence under the NDIS.

We’re growing and need multiple Team Leaders to cover Melbourne’s north, west and southeast. Ideally you’re based in one of these locations.

About Us

We’re InLife. A not-for-profit disability support provider that specialises in working with people with frequent and complex support needs, including 24/7 assistance.

We build teams around every client, depending on each person’s needs and preferences. We partner with people with any type of disability who want to live independently in the community (and we love to make that happen!). That’s why our service coordinators/Team Leader are so important.

Our clients may have physical disability, acquired brain injury, neurological conditions, intellectual disability or autism. We’re honoured that many of our clients rely solely on InLife for their essential support needs. Nobody else. Just us.

Our teams are based in Melbourne, Geelong and regional Victoria, including Benalla, Wangaratta, Stawell and Bendigo.

The role

At the heart of this role is second to none client relationship management. Together with our Client Service Managers, our Coordinators/Team Leaders work with their clients to develop and manage care teams that support their goals. We are looking for multiple coordinators/Team Leaders to cover the Metro Melbourne suburbs around North, West and South East so ideally you are based in either locations of Melbourne.

In this role you'll be making a real difference in the lives of people with disability, supporting them to have the greatest sense of choice, control and confidence under the NDIS.

What does the role involve?

This isn’t your average coordinator role. Here’s what you can expect:

  • Lead a team of InLife Assistants (disability support workers) to provide great service
  • Develop and maintain positive, respectful and supportive relationships with our clients and the important people in their lives
  • Work side-by-side with our clients to foster and promote positive outcomes
  • Collaborate with InLife’s Client Service Managers to maintain client team rosters, recruit team members and guide them through induction (we hire teams to suit every client!)
  • Provide ongoing support, mentoring and client-specific training for staff
  • Maintain client records and monitor funded support budgets, as required (don’t worry, you’ll be working with our friendly finance team for this)
  • Contribute to the continuous improvement of InLife’s policies and procedures
  • Participate in our in-house on-call after hours coordinator roster
  • Flexibility to pick up shifts for clients occasionally

This is an opportunity to work with an innovative and exciting disability support organisation. If you're passionate about improving the lives of people with disability, open to new and innovative ways of thinking and want to be a part of exciting change, then this role is for you.


To do a great job, you’ll need:

  • A successful track record in disability, health or community services, including work in direct client support and experience coordinating a team. This must include previous experience rostering and the use of record management system
  • A passion for client-focussed care and a collaborative approach
  • Active listening skills and the ability to build meaningful relationships with clients and care teams
  • To be tech savvy and comfortable with using (or learning) our cloud-based apps for tasks such as rostering and incident reporting
  • Well developed communication skills – whether it’s writing a report, note or email, or engaging one-to-one with staff, clients and their families
  • Confidence and energy to inspire and support our Assistants
  • Relevant tertiary qualifications and/or experience in community services/case management (or equivalent)
  • Full Victorian driver’s licence and suitable vehicle (don’t worry – we reimburse you for your use). You’ll be assigned to teams in a specific territory, which means some travel. You’ll be comfortable covering some distance for your role and also coming into our Melbourne office on a periodic basis.

Before we can hire you, you’ll need an NDIS Worker Screening Check. This is a mandatory requirement before you can start work. It came into effect on 1 February 2021. You can use the link below to apply for your check and read more. You’ll also be up to date with your InLife training (including First Aid/CPR). Read more: https://www.service.vic.gov.au/services/national-disability-insurance-scheme


  • Generous salary and benefits, with salary packaging available
  • Highly flexible working model
  • Positive and fun team

How to apply

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