- Job posted on: 30th Jun 2020
- Applications close:
Infoxchange is a not-for-profit social enterprise that has delivered technology for social justice for nearly 30 years. With over 130 staff across Australia and New Zealand we tackle the biggest social challenges through the smart and creative use of technology
We work with community, government and corporate partners to solve family violence, homelessness, mental health and issues facing people with disabilities, the elderly, Aboriginal, Torres Strait Islander, Maori and Pasifika communities.
Our products and services are used by 8,800 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide case management and service coordination systems to IT services and advice for individual organisations.
Our community programs focus on digital inclusion – using technology to improve the lives of people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no-one should be left behind in today’s digital world.
In November 2018, Infoxchange joined forces with Connecting Up to create Australia and New Zealand’s leading not-for-profit dedicated to using technology to improve the lives of people experiencing disadvantage and the organisations that support them.
The integration brings together 150 staff members working to support more than 30,000 not-for- profits and over 2 million people in need each year across Australia and New Zealand.
Connecting Up has become a subsidiary of Infoxchange and will continue to trade as TechSoup New Zealand to serve the not-for-profit sector in New Zealand.
The SRS Training Manager is responsible for delivering high quality user training for Customers of our Client and Case Management solution (SRS).
Effective training of new users of the system is key to high adoption and acceptance of the deployment within NGO and Government customers and is directly linked to levels of customer satisfaction.
The SRS Training Manager will also develop and manage regular User Group sessions to ensure ongoing product enhancements are communicated to our customers and customer feedback on our product is channelled back into our Product Ownership Group for consideration in future product enhancements. A strong User Group community will drive greater adoption by our customers and establish a strong barrier to our competitors.
The SRS Training Manager will need to develop a strong functional understanding of the product but not a technical understanding. Where needed, the Manager, Training will be supported by SRS Consultants and the Solution Architect who will address technical questions and issues should they arise.
The role will also work closely with the Applications Support Team and the Customer Engagement Team to identify training opportunities with customers.
Knowledge, experience and skills
To succeed in this role at Infoxchange, you will demonstrate the following:
We’re passionate about work-life balance so we have flexible work arrangements, additional leave provisions and a fabulous health and wellbeing program (think online yoga and meditation as well as yearly flu shots). We also have salary packaging options that could assist in increasing your take-home pay and plenty of learning and development opportunities. Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that.
If this sounds like the role you have been looking for, don't hesitate - apply today via the 'Apply' button by the closing date. Please ensure you address the selection criteria in your submission.