About us

Infoxchange is a not-for-profit social enterprise that has delivered technology for social justice for nearly 30 years. With over 130 staff across Australia and New Zealand we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government and corporate partners to solve family violence, homelessness, mental health and issues facing people with disabilities, the elderly, Aboriginal, Torres Strait Islander, Maori and Pasifika communities.

Our products and services are used by 8,800 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide case management and service coordination systems to IT services and advice for individual organisations.

Our community programs focus on digital inclusion – using technology to improve the lives of people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no-one should be left behind in today’s digital world.

In November 2018, Infoxchange joined forces with Connecting Up to create Australia and New Zealand’s leading not-for-profit dedicated to using technology to improve the lives of people experiencing disadvantage and the organisations that support them.

The integration brings together 150 staff members working to support more than 30,000 not-for-profits and over 2 million people in need each year across Australia and New Zealand.

Connecting Up has become a subsidiary of Infoxchange and will continue to trade as TechSoup New Zealand to serve the not-for-profit sector in New Zealand.

About the role

This role provides an exciting opportunity for a person with proven report development/data analyst skills to perform a key function within the Community Sector Products & Services driving delivery of technology projects in the human services sector of various sizes with a broad range of new and existing clients.

Infoxchange supports a suite of online applications. This position is primarily related to implementing and supporting the SRS application and related products.

A primary responsibility of the role is the analysis, documentation and development of customer reporting and business intelligence artifacts. This includes configuration of reports (aggregated tables), lists (csv files and grids) and dashboard widgets (charts).

You will be responsible for: 

• Identifying customer reporting and data requirements using various methods including, but not limited to, interviews, requirements workshops and data and document reviews.
• Assessing customer needs, including analysis of business processes and reporting requirements.
• Ensuring reporting requirements are well documented using clear and concise language.
• Developing aggregate reports, list reports, grids and graphical objects using the application BI framework.
• Participating in data extract, data transform and data migration activities.
• Managing the schedule of work required to meet requirements. Includes liaising with internal and external stakeholders to set and manage expectations.
• Application testing.
• User training where appropriate.
• Level 2/3 application support.
• Other duties as requested by manager.

You will have:

To succeed in this role at Infoxchange, you will demonstrate the following:

• Professional experience and tertiary qualifications relevant to the position.
• Ability to analyse and document data and reporting requirements.
• Understanding and experience working with applications that utilise a complex relational architecture.
• Advanced SQL skills.
• Experience developing complex numeric and statistical reports, including consideration of complex business rules and data architecture.
• Experience reviewing, debugging and validating complex reports.
• Working knowledge of HTML, XML, JavaScript and JQuery.
• Knowledge and experience in data migration projects and ETL activities is desirable.
• A good knowledge of, or previous experience of, working in the health and/or human services sector is desirable.

Job Perks:

We’re passionate about work-life balance so we have flexible work arrangements, additional leave provisions and a fabulous health and wellbeing program (think online yoga and meditation as well as yearly flu shots). We also have salary packaging options that could assist in increasing your take-home pay and plenty of learning and development opportunities. Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that.

If this sounds like the role you have been looking for, don't hesitate - apply today via the 'Apply Now' button by the closing date.

A position description is attached.