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Applications Consultant / Business Analyst

Infoxchange Australia

This is your chance to make a difference!

We are on the lookout for an Applications Consultant / Business Analyst with proven business analysis and project delivery skills to join our Community Sector Products & Services team in Melbourne. This position is primarily related to implementing and supporting our award-winning Client and Case Management application.

If you are someone who is wanting to join an organisation that makes a real difference in the community and has a passion for social justice and digital transformation in the not for profit sector, then this role is for you. 

About the role

Reporting to the Team Lead – Application Consultants (VIC) the Application Consultant / Business Analyst will be responsible for:

  • Analysing customer requirements using a variety of methods including interviews, workshops, data and document reviews
  • Building a well-rounded understanding of customer needs across data capture, business process and reporting requirements
  • Work with existing software to identify product configurations that meet our customers’ unique needs
  • Generating estimates for delivery of a configuration design
  • Managing project scope and schedule, including documentation of agreed project scope and liaison with internal and external stakeholders to set and manage expectations
  • Managing project change including changes to scope, schedule and price
  • Configuration and management of the application according to the agreed design and scope across multiple environments (e.g. UAT, Training, Production)

About you

  • Passionate about using technology to support community organisations that work with the most vulnerable members in society
  • Comfortable engaging with customers directly with excellent written and verbal communication skills
  • Highly inquisitive and analytical, skilled in critical thinking with a strong attention to detail
  • Proven ability to use a variety of techniques to discover, analyse and understand customer requirements
  • Understanding and experience working with applications that utilize a complex relational architecture
  • Ability to develop creative and effective solutions that meet customer requirements and can be achieved within scope, time and budget and by utilising existing tools
  •  Demonstrated ability to manage change on projects, including identification of change options, analysis of impacts and management of stakeholders
  • Working knowledge of some or all of SQL, HTML, CSS and JavaScript/JQuery
  • Flexible and hard working

Benefits

We’re passionate about taking care of our employees, so working with us means that you will get:

  • Flexible working arrangements
  • Additional leave provisions (Paid parental leave, annual leave loading)
  • Wellbeing program (think yoga and meditation as well as yearly flu shots)
  • Salary packaging options
  • Great learning and development opportunities
  • Employee rewards and recognition
  • Carbon neutral offices
  • Myki discounts
  • Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Infoxchange Group is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 150 staff across Australia and New Zealand, we tackle the biggest social challenges through the smart and creative use of technology and work with community, government and corporate partners to solve challenges around homelessness, family violence, mental health and disability, as well as support Indigenous communities, women, youth and families, whilst also using technology to empower people experiencing disadvantage - driving social inclusion and creating stronger communities. We believe no one should be left behind in today’s digital world. 

If this sounds like the role you have been looking for, don't hesitate - apply today via the 'Apply now' button by the closing date.

For more information, please visit https://www.infoxchange.org/au/get-involved/work-us

A position description is attached.

How to apply

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