• Multiple, permanent full-time opportunities based in Surry Hills or Wetherill Park
• Great flexibility with access to hybrid work arrangements
• Salary $94,788 + Super + Salary Packaging

Impact of the organisation

The vision of Seniors Rights Service is a society that respects and upholds the rights of older people.

Seniors Rights Service is a nonprofit organisation that provides free legal services, aged care advocacy and rights education and information to older people across New South Wales. This is a pivotal moment to join the team; as more older people seek aged care services, Seniors Rights Service is continuously evolving to meet the expanding need for services.

If you have a natural talent for connecting with people, have relevant experience and want to work for an organisation dedicated to supporting one of the most vulnerable groups in communities, Seniors Rights Service wants to hear from you.

Impact you will have in the role

Join Seniors Rights Service in making a genuine difference in the lives of older people across New South Wales.

As an Aged Care Advocate, you will play a vital role in empowering older people to exercise their rights. By providing essential information, education, and unwavering support, you'll help them navigate their care journey with confidence.

The dedicated team of Aged Care Advocates at Seniors Rights Service delivers personalised advocacy tailored to individual needs. Whether it’s helping someone understand their care requirements, enhancing communication with service providers, clarifying aged care fees, or addressing concerns and complaints, you’ll have the opportunity to make a real impact. Standing beside older people, you’ll ensure their voices are heard, their rights upheld and their experiences transformed.

Seniors Rights Service is looking for a passionate individual who understands the critical role advocates play in ensuring older people across NSW understand their aged care rights, enabling informed choice, confident decision making and self advocacy.
In addition to a competitive salary, Seniors Rights Service offers fantastic leave entitlements and salary packaging benefits. The flexible hybrid work arrangements at Seniors Rights Service mean you will get to work a blend of in the community, from an office and remotely to help you achieve that perfect work life balance.

If you're ready to make a profound impact and change lives, Seniors Rights Service wants to hear from you.

Role responsibilities

As an Aged Care Advocate, your responsibilities will include:

• Listening to and supporting older people who are receiving or seeking residential aged care services, as well as their representatives, to make informed decisions through telephone and face-to-face support
• Advocating on behalf of clients in response to complaints against aged care service providers to have their concerns addressed
• Advocating on behalf of older people receiving or seeking to receive residential aged care services to ensure their rights are upheld and responded to appropriately
• Managing intake and advocacy cases using Salesforce database
• Referring clients to other services including the Aged Care Quality and Safety Commission
• Providing education and information sessions to aged care recipients and aged care staff
• Assisting in developing and maintaining appropriate information resources for clients
• Participating in seniors’ events, information days, displays and exhibitions in the local area
• Contributing to promotional campaigns targeting identified priority groups
• Participating in the maintenance and development of local networks and relationships to promote Seniors Rights Service and expand its reach
• Contributing to identification and monitoring of systemic issues arising for people receiving or seeking to receive aged care services and/or their representatives
• Travelling interstate for work as required

Essential criteria:

• Degree in Social Work, Psychology or a related field, or equivalent demonstrated experience gained through relevant professional practice
• Sound knowledge and understanding of the aged care system in NSW and familiarity with community resources for additional support
• Strong commitment to human rights, social justice and diversity
• Experience engaging with people who have lived experience of trauma
• Previous experience in applying advocacy that champions client voice and agency
• Be willing to register and authenticate as an advocate agent for professional use of the My Aged Care online portal
• Demonstrated experience in planning and delivering workshops and presentations
• Good interpersonal, written and verbal communication skills
• Skills in negotiation, teamwork, conflict resolution, decision making and problem solving
• Understanding of ageism and how it affects older people and their rights
• Excellent computer skills, fluent in Microsoft Office 365 and database management
• Willing to use your own registered and comprehensively insured vehicle, where you will be reimbursed for work related mileage claims
• Willingness to obtain an annual flu vaccination and hold a valid National Criminal History check and NSW driver’s licence as a condition of employment

Benefits:

• Experience a collaborative and fun work culture in a growing organisation
• Great flexibility with access to hybrid work arrangements
• Competitive salary with NFP Salary Packaging benefits
• Enhanced leave provisions including gifted leave between Christmas and New Year
• Six week paid parental leave

How to Apply

Applications will be reviewed as received. If the role is of interest, please apply as soon as possible. Please include a 1-2 page cover letter detailing your interest and how your skills align, along with your resume.

If you have any questions or would like a confidential discussion about the role, please contact Chloe Barton at [email protected] using the subject line: Aged Care Advocates - Seniors Rights Service - Surry Hills / Wetherill Park enquiry via EthicalJobs or 0426 161 985.

At Seniors Rights Service, a workforce that is as diverse as society is valued. Diversity and inclusion are fundamental to the culture and core values of Seniors Rights Service, and this commitment is demonstrated through all employment practices. The inclusive workplace culture contributes to making Seniors Rights Service a great place to work. Applications from Aboriginal and Torres Strait Islander peoples are strongly encouraged. Additionally, vaccination is encouraged as the best way to keep employees and clients safe, including Influenza and COVID-19.