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Services Coordinator - Disability

Independent Disability Services
  • $30.00 - $34.99 per hour + salary packaging + RDO

Your new work opportunity

Independent Disability Services (IDS), based in Carlton and extending across Greater Melbourne, is driven to provide ‘Awesome Client Experiences’. We are focused on developing a team culture where all interactions are made with a ‘feels like family’ approach.

We provide services and support with Care, Kindness and Open Communication.

The Role

To help us achieve our goals, we’re searching for a Service Coordinator to join us on a full-time basis.

As the Services Coordinator, client services you will maintain and coordinate community care services within the IDS client portfolio. You are the primary contact and interface for clients and Support Workers. This position builds relationships with a range of internal and external stakeholders to ensure that the client experience is exceptional, and services are responsive to their needs.

Our Service Coordinators are:

  • Competent – Having the necessary ability, knowledge, or skill to do something successfully.
  • Resourceful – Having the ability to find quick and clever ways to overcome difficulties.
  • Reliable – Consistently good in quality or performance, able to be trusted.
  • Empathetic – Showing an ability to understand and share the feelings of others.
  • Sincere – Free from pretence or deceit; proceeding from genuine feelings.

You will also be responsible for ensuring that our Support Workers are valued, supported, and developed to deliver the best practice client experiences and representing the organisation’s values and standards.

You will lead by example as well as appropriately match and allocate Support Workers with clients to ensure an exceptional client experience, particularly when rostering.

You are vital to working with both clients and your colleagues, by providing day-to-day support and direction to the Support Workers and ensuring empowerment and trust from an engaged, client centred, committed, and effective team. By understanding every situation from the other person’s perspective and viewing every interaction as an opportunity to build a relationship our clients will feel heard, understood, and respected resulting in quality outcomes.

Our Clients

Our clients are at the centre of everything we do and the decisions that we make.

Every person is unique in their needs and aspirations. When you are a member of the IDS Team, you are an essential part of the client's journey as they work towards their goals.

About You

To be considered for this role, you must have a ‘client’ and ‘outcomes’ focused approach and the passion to make each client experience ‘Awesome’.

Experience within Disability is preferable.

You will have a comprehensive and demonstrated understanding of the NDIS, as well as experience in workforce scheduling or rostering within the disability or aged care sectors.

We are searching for Service Coordinator who feel their values match the IDS values.

We encourage applications from people with a disability or lived experience.

What's in it for you?

  • Part of an inclusive team that takes pride in the support it provides to clients and staff
  • Ongoing personal and professional development
  • Work-life balance respected and supported
  • Employee Assistance Program
  • Learning and Development opportunities
  • NFP salary packaging available
  • RDO monthly

To find out more

Please contact Annabel on 03 9340 5100 or send your application to recruitment@idsa.org.au, using the subject line: Services Coordinator - Disability enquiry via EthicalJobs.

Please note: All candidates must possess or be willing to obtain the following criteria before commencement. They are a current:

  • NDIS Screening Check
  • Two relevant and professional reference checks
  • Working with Children’s Check

How to apply

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