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Information and Intake Officer

Intellectual Disability Rights Service
  • Work Type: Full time 37.5 hours week
  • Classification: Administration, Disability, Legal and Human Rights
  • Sector: Not for Profit
  • Location: Sydney CBD

About IDRS

Intellectual Disability Rights Service (IDRS) is a not-for-profit organisation that operates a community legal centre and disability advocacy services working to ‘make rights real’ for people with intellectual and other cognitive impairments in NSW. We value and demonstrate justice, respect and persistence in all our work.

IDRS is looking for an Information and Intake Officer for its community legal centre, the Ability Rights Centre. See attached position description.

The Ability Rights Centre provides legal advice and casework, education and advocacy services for people with intellectual and other cognitive disabilities. This position will be responsible for reception, taking enquiries and referrals, providing information and referral, and administrative duties.

For more information about the work of IDRS visit our website www.idrs.org.au

  • Sydney CBD location
  • Contract position until December 2021
  • Salary range $55,587- $60,657 pa depending on experience and qualifications
  • Excellent not-for-profit tax benefits

IDRS values a diverse workforce and encourages people with disability, Aboriginal and Torres Strait Islander people and people from cultural and linguistically diverse backgrounds to apply for this position

Key Responsibilities – see full position description attached below

  1. Reception duties
  2. Responding to enquiries and providing information
  3. Completing service intake
  4. Data entry and reporting
  5. Administrative support
  6. Contributing to a cohesive, reliable, high quality service

Essential skills and knowledge – selection criteria

You must include a statement explaining how you meet each of these criteria in your application

  1. Experience in a similar role in the community service or legal sectors. Role includes reception, responding to enquiries and incoming referrals, data entry and reporting and other administrative duties
  2. Excellent interpersonal skills including ability to communicate simply and clearly with people with intellectual or other cognitive impairment who may have difficulty with understanding
  3. Ability to maintain calm, non-judgemental and compassionate approach in challenging situations and with people who may be distressed or frustrated.
  4. Demonstrated ability to problem solve and manage competing priorities
  5. Strong skills and experience using Microsoft Suite, Outlook, Word, Excel, Power Point, Office 365
  6. Experience with data bases and producing reports. Experience with CLASS data base used by community legal centres and/or Australian Government Data Exchange data base (DEX) an advantage but not essential

Enquiries – Email margot@idrs.org.au using the subject line: Information and Intake Officer enquiry via EthicalJobs

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