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Team Leader - Peer Support


Are you an experienced Peer Worker with demonstrated leadership skills and a lived experience of mental health, who is passionate about the value of peer-led programs?

This could be your opportunity to:

  • Lead and develop an engaged team of peer support workers to deliver non-clinical mental health recovery programs
  • Support the continuous improvement of our development and wellbeing processes for our Peer Workers
  • Oversee project implementation and successful achievement of key deliverables
  • Join a friendly and flexible work environment delivering purposeful services to vulnerable people at a difficult time in their lives.


Independent Living Community Australia (ICLA) is a not-for-profit community organisation delivering mental health recovery services and personalised support to individuals with psychosocial, intellectual and other disabilities as well as those seeking support at difficult times in their life. ICLA offers a wide range of services from supported residential services to supported mental health services, empowering individuals with independence and inclusion in the community.


The Team Leader - Peer Support develops and leads ICLA peer support workers within our Recovery Programs, as well as coordinating and overseeing the day-to-day operations of the eFriend program. The Peer Support Framework applied in our recovery programs takes a non-clinical approach to mental health and wellbeing, with our Peer Support Workers drawing on their lived experience in their provision of support. Our eFriend program is delivered virtually to adults who are feeling down, stressed, lonely, isolated, or worried by our understanding peer support workers.

This role is a full-time 12-month fixed-term contract, remunerated at a base annual salary from $74,179 plus super and salary packaging.


  • Daily operations of the eFriend Program including rostering, program promotion, reporting, continuous development of data collection & client management processes, and delivery of consistent quality service.
  • Ensuring safe operation of the eFriend program with the oversight of the Program Manager, through regular collaboration.
  • Providing regular feedback to support continuous quality improvement, training and development, and support expansion of the eFriend program.
  • Conducting suicide risk screening with potential participants, identifying appropriate referral pathways, and up-skilling experienced peer workers to perform.
  • Supporting the development of the Peer Support Workers including orientation and induction, and provision of guidance and direction regarding practice
  • Providing support & coaching to Peer Support Workers, both individually and in small group sessions, regarding maintaining boundaries, and their own safety and wellbeing.
  • Building an engaged and accountable team, promoting a culture of openness and transparency.


Required criteria:

  • Lived experience of mental illness and recovery, and minimum 3-year experience working as a Peer Worker
  • Demonstrated people leadership experience
  • Experience supporting people with mental health concerns and taking a person-centred approach
  • Project management experience, with the ability to work autonomously and successfully deliver outcomes.
  • Excellent interpersonal engagement and communication skills (verbal & written)
  • Stakeholder engagement experience, collaborating with consumers, families and external providers.
  • Proven advanced time management skills, including the ability to manage competing priorities and meet deadlines.
  • Demonstrated high-level of discretion and sensitivity in dealing with confidential matters.
  • Unrestricted right to work in Australia
  • NDIS Worker Check or Police Check (or willingness to obtain)


  • Charity salary packaging to pay benefits and living expenses from pre-income tax
  • Inclusive and committed culture where everyone's contribution is valued
  • Ongoing learning and developing opportunities
  • Involvement in innovative and dynamic programs
  • Flexible work practices

In order to deliver on our purpose, we want to ensure that we represent the diversity of the Australian community, so we welcome applications and expressions of interest from candidates who can help us to achieve this goal.

How to apply

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