Are you an experienced manager in the community services industry who is committed to continuous improvement and looking for you next challenge? ICLA has an exciting opportunity for you to oversee, drive and shape our Supported Independent Living Program, including:

• Lead and develop 5-7 direct reports and their teams to deliver best practice high-quality person-centred community care to residents experiencing psychosocial disability
• Ensure quality service provision and improved consumer experience, as well as supporting ICLA’s reputation as employer of choice and excellent community care provider
• Join a growing NFP providing mental health support & NDIS services

ABOUT US

Independent Community Living Australia (ICLA) is a not-for-profit community organisation delivering mental health recovery services and personalised support to individuals with psychosocial, intellectual and other disabilities as well as those seeking support at difficult times in their life. ICLA offers a wide range of services across the greater Sydney region, from supported residential services to supported mental health services, empowering individuals with independence and inclusion in the community. ICLA’s mission to deliver personalised support, enabling individual choice to improve people’s lives is achieved by living our values:

Respect for all; Integrity in what we do; Accountable for all we do; and Results for those we serve.

ABOUT THE ROLE

The Regional Manager leads and manages an engaged, collaborative team of 5-7 House Leaders and their teams to deliver best practice high-quality person-centred community care to ICLA home residents in our Supported Independent Living program that meets safety, compliance and care requirements. This pivotal role ensures a culture of continuous improvement, overseeing operations, clinical and risk management, as well as representing ICLA in wider sector initiatives and engaging with the wider network to maintain referrals networks, reputation as employer of choice and excellent community care. This full-time role is based from our Surry Hills office and remunerated at a SCHADS Level 6 commencing from $96,970 base per annum, plus superannuation & NFP salary packaging.

Responsibilities include:

• Leading & managing direct reports and their teams within your region, including recruitment, training & development, supervision & coaching, WHS, performance management, change management and engagement.
• Overseeing the collaborative development and implementation of the resident’s need focussed programs of support, including, NDIS documents, records maintenance, NDIS funding budgets & utilisation.
• Ensuring all services provided are planned, scheduled, delivered with appropriate staff levels & skills, confirmed and billed effectively and in accordance with ICLA systems and processes.
• Coordinating & participating in an on-call roster to provide support after hours.
• Fostering positive working partnerships with stakeholders including guardians, NDIA govt and non gov agencies and community networks including undertaking assessment of community needs and available resources for similar services.
• Ensuring incident management, complaints & investigations are conducted efficiently and in accordance with procedure and resolved satisfactorily.
• Contributing to the development and implementation of ICLA’s strategic development, quality processes, clinical governance, policies and procedures. Participate in the RPA panel process in line with legislation and policy.
• Managing any program vacancies to match & transition new clients, as well as leading service intake and assessment processes, building relationships with participants and their stakeholders/families/guardians and adapting supports and services offered to fit the person’s needs, preferences and goals as far as reasonably practical.
• Collaborating with the Finance team to provide accessible and transparent cost estimates and coordinate the creation of service agreements and schedules of supports, ensuring alignment with funding available in NDIS plans. Ensure maintenance of accurate records of hours of support delivered to substantiate NDIS claiming. Collaborate with Support Coordinators and other agencies to provide evidence and documentation to the NDIS as required.
• Supporting the maintenance of quality and consistent practice by ensuring service, processes, programs and sites comply with all relevant legislation and service agreements, and through participation in quality and governance processes

ABOUT YOU

We are looking for a motivated individual with well-developed capacity to manage the competing demands of a busy environment, work to deadlines and maintain attention to detail. The person needs to have management experience, highly developed communication skills and a commitment to continuous improvement and quality service provision.

Required criteria:

1. Minimum skill level for the position of a relevant tertiary qualification (i.e. Social Work, Community Services, Disability) plus at least 2 years of relevant post-qualification work experience; Or alternatively, at least 5 years of relevant work experience plus an additional 2 years of relevant work experience.
2. Minimum 5 years’ experience leading teams, including demonstrated ability to lead and manage people, develop and maintain motivated, professional and customer focused work teams during change.
3. Demonstrated experience of working with people with a psychosocial disability and responding effectively to points of escalation.
4. Proven track record in management and leadership within the community or public sector, with significant service delivery experience.
5. In-depth knowledge of the disability sector including NDIS funding, SIL and ILO quoting, and the NDIS Quality and Safeguarding Framework.
6. Demonstrated understanding of program management including overseeing budgets, managing resources and time management.
7. Demonstrated superior skills in mediation and negotiation, collaboration and consultation with key stakeholders.
8. Excellent attention to detail and process orientation.
9. Demonstrated high-level of discretion and sensitivity in dealing with confidential matters
10. Commitment to inclusion and cultural competency across race, gender, age, religion, identity, and sexuality.
11. Unrestricted working rights in Australia, NDIS Worker Check (or willingness to obtain), Covid-19 vaccination or exemption, and current driving license.

BENEFITS

We offer:

• Charity salary packaging to pay benefits and living expenses from pre-tax salary (resulting in an increase to take home pay)
• Flexible working practices
• An inclusive and committed culture where everyone’s contribution is valued
• Ongoing learning and development opportunities
• Paid Parental Leave
• Wellbeing benefits including Employee Assistance Program and access to discounted wellness resources

How to Apply

If this sounds like a great opportunity for you, please select "Apply Now" to submit your application.

Enquiries can be directed to Allison McAleer ([email protected] using the subject line: Regional Manager enquiry via EthicalJobs).