About us:

The Health Services Union NSW/ACT/QLD is a growing 43,000-member strong union that aims to use its collective power to build a fair and just society through improving conditions for our members in the health and aged care industry. The organisation’s annual turnover is approximately $24m, with an employee base of approximately 120 staff.

The Health Services Union offers a collaborative environment which focuses on teamwork, empowerment, innovation, integrity and accountability.

About the role:

Due to the recent restructure in Membership Administration Division, the Health Services Union is seeking Membership Support Lead.

The Membership Support Lead is responsible for carrying out out a variety of membership administrative functions, namely providing support to the membership system and ensuring policies and procedures are followed.

Responsibilities / Accountabilities:

• Support and assist the Membership Administration Divisional Manager
• Implement office policies and strategy improvements to existing processes
• Manage membership information in the CRM database by ensuring the highest data integrity of all finance and membership data
• Ensure data entry of new members is checked and accurate
• Provide reports, which may be complex in nature, to Management, Organisers and other staff as required in relation to the membership database
• Provide training and support to the membership staff, especially with regards to the membership system
• Improve operations and workflows within the team
• Deal promptly with relevant correspondence and enquiries and assist in directing incoming correspondence from a variety of sources to relevant departments
• Assist with the efficient and effective administration to support to the membership team
• Assist the team with member applications, waivers, refunds, resignations and finance related tasks
• Assist with the distribution of calls in the HSU information inbox
• Communicate courteously with staff offering support when requested
• Maintain up to date guidelines and procedures
• Assist in the coordination of specific Union events
• Assist in the onboarding and training of staff in the membership administration department

This is a full-time position. Standard office hours are Monday - Friday 8:30am - 5:00pm. This position is based at the HSU office in CBD Sydney.

Remuneration $75,000 per annum plus superannuation and other generous benefits.

For further details, please see attached position description.

In the first instance general enquiries should be directed to Jodi Fisher on 1300 478 679 or via [email protected], using the subject line: Membership Support Lead enquiry via EthicalJobs. 

Candidates must be an Australian Citizen / Permanent Resident or have unlimited working rights within Australia to be considered for this position.

Please note that due to the expected volume of responses; only short-listed candidates will be contacted in relation to their application.