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Youth Residential Support Worker - Whittlesea

Hope Street Youth and Family Services


Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

We are a multidisciplinary team committed to the delivery of responsive and comprehensive services to young people and our communities. Our values are Fairness, Collaboration, Social Justice, Integrity, Diversity, and Hope.


We are looking for a supportive and committed Youth Support Worker to join the Hope Street in Whittlesea service, a supported transitional housing model for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to 2 years.

On a day-to-day basis you will:

  • Work with Young people to be active participants in creating opportunities to strengthen their housing, employment, education, training and personal and social development.
  • Complete daily client file notes as needed and assist with administration duties to help operations run smoothly.
  • Have the opportunity to make a real difference in young people’s lives.

You will be available to work a set roster of Friday, Saturday, Sunday shifts and a sleepover every second Saturday.

To find out more about the responsibilities of this role, please read the full position description attached or visit our website: https://www.hopest.org/get-involved/employment


  • Part time permanent position - 28.5 hours per fortnight
  • Immediate Start required + attractive penalty rates for weekend shifts
  • NFP salary packaging up to $18,450 of your salary tax free
  • A passionate purpose-driven NFP organisation + experienced supportive team
  • Close proximity to Public Transport or street parking


  • Do you have a bachelor degree qualification or are you in your final year of a Social Work, Youth Work, Psychology or other health/welfare related area?
  • Do you have knowledge or experience of youth focused practice frameworks such as strengths based or trauma informed practice?
  • Do you have sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness?
  • Do you pride yourself on your ability to motivate and advocate for clients to achieve outcomes?
  • Do you have well developed communication skills including relationship building, problem solving and report writing?
  • Are you highly competent using the full suite of Microsoft applications?

If you are a youth support worker with experience in delivering effective youth-focused services to young people, we want to hear from you!


Please ensure you submit a cover letter addressed to the Programs Manager (North East), a statement addressing each of the key selection criteria points as outlined in the position description, and your resume. Please note: only applicants that address the key selection criteria will be considered for this role.

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.


If you have any questions about this role, please contact our People and Culture department careers@hopest.org, using the subject line: Youth Residential Support Worker - Whittlesea enquiry via EthicalJobs.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Please note: evidence of the COVID-19 vaccination is a requirement of employment at Hope Street.

How to apply

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