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Youth Residential Support Worker

Hope Street Youth and Family Services
  • Work for a fast growing, purpose driven organisation and supportive team
  • Receive above award conditions and up to $18,450 of your salary tax free due to NFP salary concessions
  • Part-time position with attractive penalty rates
  • Immediate start required
  • New purpose-built refuge service, immediate start required


Hope Street Youth and Family Services Ltd ("Hope Street") has over 35 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.


We are looking for a positive and dedicated Youth Residential Support Worker for a part-time position, located at Melton. In this role you will have the opportunity to make a real difference in young people’s lives. You will complete client file notes as needed and assist with administration duties to help operations run smoothly. On a day to day basis you will provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training. You will also assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing and general living skills and recreational activities.


You have a relevant tertiary qualification in social sciences, human services, community studies, relevant experience and are looking forward to starting a role where you can have a real impact. You have demonstrated knowledge of youth focused practice frameworks such as strengths based or trauma informed practice. You have highly developed communication skills including relationship building, problem solving, report writing and you pride yourself on your ability to motivate and advocate for clients to achieve outcomes. You would describe yourself as a team player and you enjoy interacting with a wide range of people. You are competent using the full suite of Microsoft applications and maintain accurate administrative records and progress notes.

You will be available to work the set roster of 30 hours per week; Sunday to Thursday (4 pm to 10 pm).

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes in the community.

Please note successful applicants will need to undergo the following checks and licences:

  • Hope Street National Police check
  • Current Working With Children Check
  • Current Victorian Driver’s Licence (desirable)
  • Current First Aid Certificate (desirable)

We encourage applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community. 

Please email careers@hopest.org if you have any questions about the role.


  • Please refer to the Position Description attached below, on our website www.hopest.org/get-involved/employment
  • Please provide a cover letter, a statement addressing the key selection criteria and your resume. Please note applications that do not address the selection criteria will not be shortlisted.
  • Please address your cover letter to: Steve Clark, Team Leader
  • Please email your application to: careers@hopest.org, using the subject line: Youth Residential Support Worker application via EthicalJobs

Previous applicants need not apply.

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