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Youth Case Manager - First Response Youth Residential Service

Hope Street Youth and Family Services


Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people and young families in the western and northern growth corridors of Melbourne.

Hope Street First Response Youth Support Service in Melton is a new innovative program funded by the State Government in response to youth homelessness in the growth corridor of the City of Melton.

If you have extensive case management experience and you pride yourself on your strengths based, solutions focused approach and value the opportunity to make a real difference in a young person's life, we want to hear from you!


We are looking for a positive and dedicated Case Worker for a full-time (76 hrs per fortnight) position in Melton.

In this role you will:

  • provide short term intensive case management services to a young person and their children responding to their immediate (emergency) and short term needs within a holistic client focused approach; including: housing, health, specialist health, employment, education and training, family/significant relationships, legal, community linkages and/or participation.
  • proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals.
  • build your relationships with key support services will enhance young people’s connections to those services and you will maintain accurate client records compliant with DHHS requirements.
  • be available to work a fortnightly roster Monday to Saturday

Please refer to the Position Description for more information about the role. 

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

We offer:

  • A new purpose-built refuge service located in Melton close to transport
  • Collaborative case management and community support team
  • Full-time position with attractive penalty rates
  • NFP salary concession - Receive up to $18,450 of your salary tax free 


  • You have a Bachelor Degree qualification in Social Work, Youth Work, Family Therapy, Psychology or other health/welfare related area.
  • You are a motivated case manager with 3 years experience ideally working with youth.
  • You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.
  • You have great relationship building skills which enables you to motivate young clients in crisis settings to achieve meaningful goals within a case management framework.
  • Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.
  • You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
  • You are highly competent using Microsoft applications and Case Management Software.

Hope Street is a child safe organisation and is committed to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Hope Street is subject to a satisfactory national (and international where relevant) police check and Working With Children Check prior to commencement of any work.

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.


If you have any questions about this role please contact Shai Diner, Program Manager, on 0423 590 374 for a confidential discussion or email careers@hopest.org, using the subject line: Youth Case Manager - First Response Youth Residential Service enquiry via EthicalJobs.

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