About Us

Hope Street is a leading youth homelessness service provider. We have a proud history, with over 40 years' experience in delivering services to young people who are experiencing or at risk of homelessness. Hope Street operates in the northern and western corridors of Victoria.

About You

• Are you a seasoned Operations Manager looking to drive meaningful change?
• Or perhaps you are a Program Manager/ Team Leader with a social work background looking for career progression?
• Do you have 5 years of management experience in a youth community service organisation?
• Do you have in-depth knowledge of the operations of youth service programs?
• Do you have a ‘can do’ attitude and enjoy the variety of a role in a small but growing organisation?

If this sounds like you and you are a looking for a hands-on role that you can shape to be your own, we strongly encourage you to apply.

About the Role

As our Operations Manager you will lead our frontline teams who operate youth programs and crisis accommodation. As an integral part of our executive team, you will report into the CEO and provide leadership to two Program Managers.

Some of your activities will include:

• Working with the CEO to achieve the strategic direction of the organisation
• Leading Hope Street’s program operations and providing coaching and mentoring to two direct reports (one who is newly recruited)
• Ensuring each program is resourced and delivered according to the program model and organisational requirements
• Planning, monitoring and reviewing all aspects of service delivery to achieve exceptional client outcomes
• Leading continuous improvement and imbedding a culture of quality improvement
• Creating new and innovative models in response to the needs of young people experiencing homelessness
• Traveling to different sites to provide oversight and support to teams

What we can offer you

Career Development - You will work closely with a supportive and knowledgeable CEO who has a strong focus on delivering quality services. You may also have the opportunity to set into the Acting CEO role when the CEO is away. 

Variety of Work - You will have the opportunity to be involved in a variety of work and new projects to build on your knowledge and skills.

Flexible Work Environment - You will be able access flexible work arrangements such as working from home. You will also receive additional personal leave days, wellbeing days and 5 weeks annual leave.

An Attractive Salary - You will receive a competitive salary with full salary packaging + a fully maintained vehicle for work and private use.

Thorough Induction - You will receive a thorough Induction, with handover documentation and scheduled site visits, to set you up for success. 

Culture  - You will be part of Hope Street’s passionate workforce of 43 staff who are committed to providing quality outcomes for young people.

Hope Street is a child safe organisation and is committed to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Hope Street is subject to a satisfactory national (and international where relevant) Police Check and Working With Children Check prior to commencement of work.

If you require workplace modifications, please send us an email so that we can discuss with you what modifications are possible in this role. 

We encourage applications from candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.

A position description is attached.